Amazon reviews

3.5

60% would recommend to a friend

(209,319 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,319 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

209K reviews
4.0
Nov 27, 2008
Recommend
CEO approval
Business Outlook

Pros

Employees are challenged on a daily basis. Decisions are made quickly and people are willing to listen to new ideas. People work hard and are passionate about what they do and how it benefits the customer. Amazon consistently hires very intelligent, motivated, and ambitious employees.

Cons

Constantly changing priorities and goals. Unpredictable work schedules. Some company objectives are in conflict. When everything is important it is sometimes hard to figure out which tasks to push out and which deliverable you'll be asked for next. This can generate a lot of stress and uncertainty. Managers usually rely on employees to figure out what is most important because they don't always know what's expected next either.

5.0
Nov 23, 2008
Recommend
CEO approval
Business Outlook

Pros

At Amazon.com you have flexible work times and the option to work remotely (as long as it is in moderation), and the managers are very supportive. These have been important factors for my performance, since I feel that I am most productive when I work without disruption. In my opinion, the best aspect of working at Amazon.com is the fact that you have immediate impact on customer experience. The projects are usually short (on the order of weeks), iterative and deployments are painless, making it quite easy to innovate and get instant feedback. This also means that you get to work on a variety of projects that stretches you on different levels. Teams are usually small, which fosters team spirit and sense of ownership. You are always judged by your merits. Your opinions are heard, and as long as you can make the case they are most often adopted. Amazon.com, today, is more than an online retailer: it has variety of other services to offer; like Amazon Web Services. This means, there are a large number opportunities to advance your career in a variety of aspects -- without you having to change your company. And, did I mention that you will be working with some of the top engineers in the industry?

Cons

Working at a fast-pace company like Amazon.com has some downsides as well. Documentation is scarce and often times out-dated and people mostly rely on the "tribal-knowledge" accumulated over time to get things done. There are ongoing initiatives that address the problem, but I think it is inherent to the agile software development process, which puts less emphasis on documentation and more on delivering shippable software. However, this does make it challenging to troubleshoot a problem (you end up nagging team members, getting frustrated) and also reinventing the wheel sometimes. Amazon.com is a push-to-web type of software (contrast with "shrink-wrap" software, which you are generally off the hook after the project is down, so quality plays a great role), and there has not been much emphasis put on the quality of software until recently. In other words, quality assurance is nascent at Amazon.com, and resources are scarce. I admit that testing a software at Amazon scale is very tough and it is also not easy to find good test engineers. As a result, developers are sometimes asked to take on some QA-specific tasks, which might be off-putting for some. However, I would also argue that this is an opportunity, because there is enough room to try out new ideas and to tailor the process for individual teams' needs. Frugality is a core principle at Amazon.com: don't expect to have access to free drinks / food (except coffe/tea).

2.0
Nov 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Good place to learn about e-commerce. Seattle is a great city, and Amazon near the core rather than stuck out in the suburbs. Great coworkers. Amazon.com looks great on a resume. You get to roll-your-own engineering much of the time.

Cons

Bad place to learn about software engineering. Amazon.com is a Rube Goldberg machine that sells books (and other stuff). Many SEs spend more time in support than development. Management quality is very uneven. Everyone else also gets to roll-their-own engineering. The dynamics of the resume system mean you are most likely to be hired by a group with high turnover.

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