Is America First Credit Union a good company to work for?

America First Credit Union has an overall rating of 3.7 out of 5, based on over 537 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 71% of employees would recommend working at America First Credit Union to a friend and 65% have a positive outlook for the business. The best reviews about America First Credit Union have been left by employees working as Branch Manager , Lead Teller and Bank Teller .

Does America First Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, America First Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at America First Credit Union. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at America First Credit Union?

71% of America First Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated America First Credit Union 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at America First Credit Union?

Teller (105) , Bank Teller (36) , Loan Officer (26) , Lead Teller (20) , Consumer Loan Officer (16) , Branch Manager (11) , Assistant Manager (8) , Member Service Representative (7) , Consumer Loan Originator (5) , Contact Center Representative (5) , Manager (5) , Mortgage Loan Officer (5) , Escalations Specialist (4) , Service Center Lead Teller (4) , Universal Banker (4)

What are the pros of working at America First Credit Union according to real employee reviews?

"Also great benefits!" ((in 46 reviews)); "The people are great and fun to work with!" ((in 21 reviews)); "Good benefits and good culture" ((in 20 reviews)); "Good training" ((in 19 reviews)); "They take care of their employees on personal level" ((in 14 reviews))

What are the cons of working at America First Credit Union according to real employee reviews?

"The pay at America First Credit Union is low compared to many of its competitor credit unions." ((in 113 reviews)); "Poor management and aggressive HR" ((in 21 reviews)); "Communication gap between upper management and front" ((in 8 reviews)); "Pay is far from fair and annual raises are a joke." ((in 6 reviews)); "Leadership does not actually care about tellers." ((in 3 reviews))

What are employees saying about America First Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about America First Credit Union layoffs and their outlook for job security at America First Credit Union in 2026.

What America First Credit Union locations have received the highest employee ratings?

West Jordan , Logan , Centerville , Taylorsville , Sandy , Kaysville , American Fork , Orem , Provo , West Valley City

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America First Credit Union

America First Credit Union reviews

3.7

71% would recommend to a friend

(535 total reviews)

Thayne Shaffer

83% approve of CEO

65% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Diversity & inclusion

3.8

Career opportunities

3.7

Work/Life balance

3.7

Senior management

3.4

Compensation and benefits

America First Credit Union has an employee rating of 3.7 out of 5 stars, based on 535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The America First Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

535 reviews

5.0

Feb 8, 2020

America First is a great place to work!

Teller

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedule Positive Work Environment Great Work Ethic This company definitely encourages growth and helps employees advance into better positions. Great benefits

Cons

Low salary hourly Minimum raise amounts

3.0

Sep 1, 2019

Easy to move up... if you can sell things to people who don't need it

Teller, then consumer loan officer

Recommend

CEO approval

Business Outlook

Pros

- Paid Federal Holidays (depending on the hours you work) - Clear promotion paths. You're never sitting around waiting and wondering when you'll make more money. - No physical activity requirements. Very safe and undemanding job.

Cons

- Unreasonable sales quotas, even for tellers. Missing your sales quota as a teller will not get you fired, but it will prevent promotion. Missing sales quotas as a loan officer will get you fired eventually. Products employees are instructed to sell feel needless and potentially predatory for people with low income and low credit scores.

America First Credit Union Response

Thank you for your feedback. At America First we do have high performance standards for our employees but do not recommend selling products to our members for the sake of simply making a sale. We also do not discriminate in our lending practices and we accept loan applications from members in all walks of life. Ultimately, at AFCU we feel our job is to educate our members on what products are available and let them decide what they want or need for their financial situation.

1.0

Apr 26, 2019

Company culture is

Contact center representative

Recommend

CEO approval

Business Outlook

Pros

The job was very intriguing, also rewarding helping members with their financial needs.

Cons

The environment, Shifts and working Saturdays

Viewing 37 - 39 of 535 Reviews

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America First is a great place to work!

Easy to move up... if you can sell things to people who don't need it

Company culture is

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