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America First Credit Union

Engaged Employer

America First Credit Union reviews

3.7

71% would recommend to a friend

(535 total reviews)

Thayne Shaffer

83% approve of CEO

65% positive business outlook

America First Credit Union has an employee rating of 3.7 out of 5 stars, based on 535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The America First Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

535 reviews
1.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

you can work from home. Decent pay if performance is good Good benefits

Cons

he biggest issue here is the "bait-and-switch around the “non-sales” role messaging." You’re told during hiring that it’s not a sales job for the first 90 days. In reality, you’re expected to cross-sell almost immediately, and those numbers directly impact your performance review. They push products constantly, but only certain ones “count” toward your metrics — even if other products would genuinely help the member more. That makes it feel less member-focused and more quota-driven than advertised. The company markets itself as different from other call centers, but the structure feels exactly the same. You’re heavily micromanaged. Timers track your workflow down to the minute. After-call time, idle time, breaks — everything is monitored, and expectations are rigid. It creates a stressful environment where you’re watching the clock instead of focusing fully on helping the member. Scheduling is also demanding. Every pay period requires two Saturdays and two late-night shifts. Work-life balance is talked about, but the scheduling reality doesn’t reflect that.

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America First Credit Union Response
1mo
Thank you for your review! We appreciate your feedback and will pass this over to the appropriate department.
4.0
Jan 15, 2026

Low Pay

Recommend
CEO approval
Business Outlook

Pros

Great work culture in the department

Cons

Low Pay and stakeholders have high expectations.

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America First Credit Union Response
4mo
Thanks for your feedback! We are consistently evaluating compensation in the marketplace to ensure competitive pay for our employees. In addition to competitive pay, we also offer a competitive benefits package to further support our employees and their families.
2.0
Jan 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Contractors are treated like employees (but without PTO, paid holidays, and benefits). Most days they try to appear willing to be who they say they want to be.

Cons

They know how to find talented people but underutilize their skills. The culture weakness due to an obvious blindness to active posturing by some decision makers. There are many discussions about organization improvement but ultimately this org lacks the knowledge and lack the knowledge (or power maybe?) of the actual ability to execute it. A lot of the energy seems only conceptual. The good news is they have the energy and resources to do things well if they can figure out how to redirect their energy on actually improving processes instead of creating the powerless appearance of progress. Instead they are overly focused on doing just enough to avoid getting hit with another audit failure. When people "leave" it seems to cause some feelings of insecurity among management so be careful when you look for better cultures/opportunities that you make them feel secure about the reasons you are leaving. Perhaps using the "it's me not you" cliche (or they will vilify you to feel better about their lack of effectiveness where it matters).

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America First Credit Union Response
4mo
Thank you for leaving a review. We value your feedback and will you use this to improve our practices moving forward. We wish you luck in the future!
Viewing 7 - 9 of 535 Reviews

Glassdoor has 537 America First Credit Union reviews submitted anonymously by America First Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if America First Credit Union is right for you.