Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 24 reviews)); "They let you work from home which is great" ((in 19 reviews)); "The benefits are good." ((in 9 reviews)); "Great people to work with" ((in 8 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 9 reviews)); "Training was completely different from actually taking phone calls." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership has no accountability at all." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

1.0

Jun 26, 2023

Worst Job Ever !!

Mechanical claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Pay was okay Work from home

Cons

Everything management, processes to create claims, no structure.

American Auto Shield Response

3y

Thank you for your feedback. We are sorry to hear that we were unable to meet your employment expectations. We appreciate your feedback, as we are always trying to improve. Thank you for your review and we wish you all the best.

4.0

Jun 18, 2023

claims tech adjustor 1

Claims tech adjustor 1

Recommend

CEO approval

Business Outlook

Pros

OT Paid Vacations Paid Holiday

Cons

Constant management change hinders bonuses Micro - managing

American Auto Shield Response

3y

Thank you for your review! We are happy to hear you are enjoying our company benefits. It is feedback like yours that helps us to improve the employee experience. We will share your suggested areas of opportunity and advice with management.

3.0

Jun 14, 2023

Fair

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

- remote work - co workers are cool

Cons

- overwhelming especially if you take days off, you’ll come back to a lot of work to catch up to

American Auto Shield Response

3y

Thank you for your review. We are glad to hear you enjoyed our remote work set up. We are sorry to hear that we were unable to meet the mark on your employment expectations. We will share your feedback with our management team and use it to help improve our business moving forward. We wish you the best in your future endeavors.

Viewing 73 - 75 of 176 Reviews

Jobs at American Auto Shield

CO Onsite; Automotive Warranty Claims Adjuster

MO Onsite; Automotive Warranty Claims Adjuster