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      American Auto Shield

      Engaged Employer

      American Auto Shield reviews

      2.5

      29% would recommend to a friend

      (176 total reviews)

      Jason Currier

      39% approve of CEO

      26% positive business outlook

      Ratings by category

      3.0

      Compensation and benefits

      2.9

      Diversity & inclusion

      2.9

      Work/Life balance

      2.5

      Culture & values

      2.3

      Senior management

      2.3

      Career opportunities

      American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      176 reviews
      3.0
      Oct 25, 2022

      Remote is a lie

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the team I work with and appreciate my ability to work independently

      Cons

      The president has decided we must return to the office at least 1/day a week if we are within 50 miles of the office in Lakewood, CO, even though most of their employees were hired for remote AND current job postings make no mention of it. So beware if you are local to CO and considering applying/accepting jobs. The rationale is it is better and easier to collaborate face to face, even if over 50% of your team isn't local and therefore you still need to collaborate online.

      avatar
      American Auto Shield Response
      3y
      Thank you for your review. We understand that the new opportunity for a hybrid work environment is not ideal for all employees. However, we received feedback from many employees requesting the opportunity to work in-office, which is why we are now allowing individuals into our Colorado headquarters. We do mention within our job postings that some positions are fully remote and some positions require in-office work. We take all feedback seriously and we thank you for taking the time to leave your review.
      1.0
      Oct 11, 2022

      Racist and incompetent leaders

      Corporate leadership development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay rate and some of the colleagues.

      Cons

      Too many incompetent people put in positions, and if you suggest things it's looked at like you're trying to be a know it all. A bullying atmosphere if you come in knowing really how to do the work and come from outside of the organization. HR works with leaders and do fake investigation with no results. Incompetence across the board and if you're a minority and smart you will be subjected to systemic racism.

      avatar
      American Auto Shield Response
      3y
      Thank you for your review. AAS is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on an employee’s protected class. We take these allegations seriously and will conduct an internal investigation based on this review and make reasonable efforts to ensure AAS practices comply with state and federal employment laws. We appreciate you bringing this to our attention. Again, thank you for your feedback.
      5.0
      Oct 4, 2022

      Current

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home flexible and understanding management is great

      Cons

      its customer service so you already know

      avatar
      American Auto Shield Response
      3y
      We appreciate your feedback! We are so happy to hear about your positive experience working from home. Thank you for all you do and we're glad to have you on the team!
      Viewing 100 - 102 of 176 Reviews
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      ReviewsAmerican Auto Shield reviews

      Glassdoor has 177 American Auto Shield reviews submitted anonymously by American Auto Shield employees. Read employee reviews and ratings on Glassdoor to decide if American Auto Shield is right for you.