Weak training system, particularly for those that have not worked in call centers before. A week of classroom training, then a 'nesting' period, may not be enough education for someone. Plus, being work from home, there are no modules you can practice anything in, no knowledge base, nothing of the sort.
With an insufficient training curriculum, being work from home can leave you feeling ignored and helpless. Asking a question and not getting an answer in a timely manner, or not at all, will intensify this.
The Customer Service position does not empower you to help customers, outside of building claims and answering basic questions. You're saying a lot of 'no, sorry, you have to wait for A and B, that's just how it is'. Or 'no, sorry, that's just how it is'. Which infuriates a lot of customers. You may find that a pro, though, depending on your work style.
No employee appreciation events. No employee appreciation. Being WFH may have a lot to do with this, but we have the power of technology. I'm sure you could do something with Zoom or Microsoft Teams.
Customers and shop associates ask you questions about material you may know little or nothing about. If you come into this without a zest for car insurance or auto shops, you will be at a disadvantage.
Very little resources, outside of slides. May not work for call center newbies or those that depend on knowledge bases.
