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American Electric Power

Engaged Employer

American Electric Power reviews

3.1

46% would recommend to a friend

(1,089 total reviews)

William J. Fehrman

34% approve of CEO

52% positive business outlook

American Electric Power has an employee rating of 3.1 out of 5 stars, based on 1,089 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Electric Power employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

1K reviews
4.0
Oct 16, 2014
Recommend
CEO approval
Business Outlook

Pros

AEP is a huge company that offers a variety of positions for people of many backgrounds. Successful employees tend to work a few years in one role, and then transfer internally to learn a new area. I enjoyed AEP's way of communicating with the employees, and I always felt I understood the company's strategy. AEP is generous with maternity leave, military leave and many benefits.

Cons

Maybe it is typical of a large organization, but there are many HR rules about pay grades, raises and promotions that limit management's ability to reward top performers. Therefore, it sometimes feels like the best way to "catch up" is to apply for another job -- internally or externally.

4.0
Oct 15, 2014

Great place to work if you want a career in telephone customer service

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Once you have been hired as a permanent employee, the pay is above average based on relative location. The company has a strong safety emphasis, and they demand customer service excellence. The company offers tuition reimbursement for studies in approved disciplines.

Cons

Near-zero chance for advancement. Everyone has an 'on-call' rotation week, and during that time you are expected to report within a 30 minute time frame if called in. During periods of high call volume, you may be held over your scheduled end time for an indefinite period with little or no warning.

4.0
Oct 15, 2014

Great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great relationships were made at this company from corporate to local office.

Cons

No cons in working for this company. Caring family atmosphere.

Viewing 979 - 981 of 1,089 Reviews

Glassdoor has 1,246 American Electric Power reviews submitted anonymously by American Electric Power employees. Read employee reviews and ratings on Glassdoor to decide if American Electric Power is right for you.