American Express reviews

4.1

81% would recommend to a friend

(18,693 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,693 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Aug 4, 2012
Recommend
CEO approval
Business Outlook

Pros

- Bright people - Fantastic brand - Great new President in Consumer services - Sincere focus on community involvement Top notch people work here. Smart, bright. Capable. Well educated. Beyond that, the brand is one that everyone should be proud to be associated with. Great name to have on the resume. Fantastic location.

Cons

- Declining morale within Consumer Services - Disappointing politics, passive aggressive nature culture - Focus on 'perception' rather than 'results driven' New President within Consumer Services has created a needed spark, with an encouraging and unique mantra. However, many of the same leadership remains as before - and a significant culture change is impossible with the majority of same leadership in place. The politics has simply shifted focus from what mattered before, to what matters now according to the new President. A lot of great talent looking outside company. It's a shame, as I believe the company's advantage has always been its people.

5.0
Aug 4, 2012

Good leadership

Recommend
CEO approval
Business Outlook

Pros

Good salary and benefits; positive work experience

Cons

shift to temporary work spaces could adversely affect morale and teamwork

4.0
Aug 4, 2012
Recommend
CEO approval
Business Outlook

Pros

Great team culture and environment Opportunity to learn new work on the job

Cons

Tends to be slightly behind the curve on innovation

Viewing 17863 - 17865 of 18,693 Reviews

Glassdoor has 22,059 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.