American Express reviews

4.1

82% would recommend to a friend

(18,683 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,683 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
May 31, 2012
Recommend
CEO approval
Business Outlook

Pros

Committed to excellent customer satisfaction, eroding, but better than average benefits suite, including tuition reimbursement, company matching 401K options, profit sharing, good culture, business casual dress code, and room for all sorts of lateral movements. You get bored or feel like you are 'maxed out" in a role, move on ad learn something new.

Cons

Several reductions in force over the years, and have now closed operating center in North Carolina, or I'd probably still be there. A little less than stellar salaries, but I made conscious trade-offs there due seniority and vacation to be fair.

4.0
May 30, 2012
Recommend
CEO approval
Business Outlook

Pros

Smart, motivated people who are great to work with. My co-workers became some of my best friends. Excellent work life balance which is rare in New York City. Overall, an excellent work culture.

Cons

Things move slowly so can become boring. Was too structured for me. Career advancement is limited right now. Compensation is on the low side. Fierce competition right now so more organizational changes may be coming soon.

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Glassdoor has 22,045 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.