American Express reviews

4.1

82% would recommend to a friend

(18,659 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,659 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Aug 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Very supportive culture - ideas are widely shared and syndicated so everyone is brought along in the process. Management encourages movement every 1.5 - 2 years, so an employee can easily obtain a wide array of experiences across a discipline (markeitng, finance, etc). Generous flex work policy in certain business units. Amex is very good at fostering team building, employee engagement, charitable giving activities. Management regularly shares their views via Town Halls.

Cons

Every idea has to be syndicated/ approved - making change/ decision making painfully slow. Less pay vs. marketing/ CPG/ financial services/ payments companies. Likability is preferred over performance in many cases - which leads truly high performers to leave after the typical 3-5 year stint. The HSA health plan does not favor single earners. While movements within a business unit are encouraged, intra-business unit moves can be more difficult to effect.

2.0
Aug 10, 2011

Siloed & stuck in internal beuracracy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Service to customers is promoted by Sr. Leaders. Great brand marketing.

Cons

Autocratic and too many layers. Top down change management...Very focused on titles and classification of employees vs. getting the job done.

Viewing 18085 - 18087 of 18,659 Reviews

Glassdoor has 22,018 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.