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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,657 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,657 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Jul 31, 2011

      Great but not for everyone

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits-These were in transition and their health changed to a high deductible plan that wasn't popular. Have a lot of other good benefits available. Good vacation package. You get a lot of time off. Good retirement plan. Good recogniton of peers and employees.

      Cons

      They let go of their bottom performers. You can do great for years and if you have a couple bad months you are let go. You have to be very disciplined to work there. There are a lot of unrealistic goals set by the company. You're calls are timed and you get scored poorly if you get customers that ask a lot of questions.

      4.0
      Jul 26, 2011

      Would be great if they paid more

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work/ life balance. Heavy emphasis on promoting from within so once you get your foot in the door, you can move to a position in almost any part of the company. People tend to be very courteous and easy to get along with.

      Cons

      Compensation is not on the same level of other financial services companies. Lots of red tape can make it difficult to make even seemingly small changes.

      4.0
      Jul 25, 2011

      Good company to work for.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Lively - Engaging - Friendly people - Work life balance - Real life projects to work on - Great brand name

      Cons

      - Poor Compensation - Internal Politics - Decisions are not made as fast as necessary - Working from home is not encouraged - Systems are very slow and archaic

      Viewing 18094 - 18096 of 18,657 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,016 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.