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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,646 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,646 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Dec 5, 2010

      Don't Stay at Amex Too Long

      Director marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Outstanding company with brand that I am proud of and use myself. Easy to explain where I work and what I do Good work life balance but be careful...

      Cons

      Even though their best customers are over 45 years old, Amex is very focused on youth when it comes to it's employees. Amex does not value real experience in it's work force. It' nearly impossible to find a upper middle manager (AKA Band 45 VP) that became a VP after age 35. Most experienced employees are pushed aside after a certain age regardless of how successful and award winning they have been to make room for the next generation. So don't stay too long. If you miss more than two opportunities to get promoted it's time to leave.

      3.0
      Dec 2, 2010

      Training Management

      Training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Company for personal development, training and growth if you are in the right division with the right manager. Company has a great reputation as a fortune 500 organization.

      Cons

      Limited mobility due constant downsizing, really low compensation package compared to industry standards. American Express will not promote from within and offer appropriate compensation.

      1.0
      Dec 2, 2010

      I noticed that alot of the negative and specific aimed criticising postings were removed.

      Customer "care" professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Band 25s are generally pleasnt to work with despite sorry leadership

      Cons

      Too many to list. My biggest issue with AMEX is the fact that leadership is pretty much incompetent due to the fact that the trickle down theory of surrounding yourself with incompetent yes people that kiss your ass is pretty much the norm. Example SDL's that knowingly hire or promote people with a shaky integrity reputation just to make themselves look good and are not bright enough to not contradict the falsehoods that they stated previously.

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      Glassdoor has 22,004 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.