American Express reviews

4.1

81% would recommend to a friend

(18,633 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,633 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Dec 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Diversity valued across the company, focuses on employee satisfaction, and financials provide some level of security in a tough economy,

Cons

Consensus building is overdone and leads to slow decision making, politics in the form of relationship building is valued more than results

4.0
Dec 6, 2009
Recommend
CEO approval
Business Outlook

Pros

Great business ethics. Strong very senior leadership (though gaps at business unit level). Highly repsected brand, great dedication to customers.

Cons

A lot of politics. Reorganizations every year which tend to put many jobs at risk. Lower compensation than competitors. Very consensus driven - good for organizational harmony but slow decision=making.

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Glassdoor has 21,991 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.