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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (2,802 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      Ratings by demographic groups

      Reviews by job title

      3K reviews

      Reviews about "Compensation"

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      4.0
      May 31, 2012

      18 years says it all I think

      Senior programmer analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Committed to excellent customer satisfaction, eroding, but better than average benefits suite, including tuition reimbursement, company matching 401K options, profit sharing, good culture, business casual dress code, and room for all sorts of lateral movements. You get bored or feel like you are 'maxed out" in a role, move on ad learn something new.

      Cons

      Several reductions in force over the years, and have now closed operating center in North Carolina, or I'd probably still be there. A little less than stellar salaries, but I made conscious trade-offs there due seniority and vacation to be fair.

      4.0
      May 30, 2012

      Great people but too much red tape.

      Senior manager, business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart, motivated people who are great to work with. My co-workers became some of my best friends. Excellent work life balance which is rare in New York City. Overall, an excellent work culture.

      Cons

      Things move slowly so can become boring. Was too structured for me. Career advancement is limited right now. Compensation is on the low side. Fierce competition right now so more organizational changes may be coming soon.

      4.0
      May 30, 2012

      I want something different but a good company to work for

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Very competitive salary -Excellent benefits - 7 weeks paid vacation after 5 yrs! -On site nurse practitioner... no wasted time going to doctors... just go downstairs and they will write you a prescription if needed -A lot of room to go grow if you work hard -Tuition reimbursement- 100% up to $5k a year (if you go to work full time and school part time you can pretty much finish school with no debt) (must be a degree that can be used at Amex

      Cons

      -If you work in customer facing roles or manage the people in customer facing roles you go through shift bids sometimes every 6 months... can't really get used to the schedule you're on which can be good or bad depending how you feel about your schedule. I prefer having consistency. -As a Customer Care Professional it is a very stressful job and you are constantly worried about making your numbers and making mistakes.

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