Is American Income Life a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at American Income Life have rated their employer with 2.5 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of American Income Life employees being 2.8 out of 5 stars. Search open Customer Service (CSR) Jobs at American Income Life now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at American Income Life .

Does American Income Life pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at American Income Life with 2.5 out of 5 stars based on 44 anonymously submitted employee reviews. This is 14.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at American Income Life.

How happy are Customer Service (CSR) professionals working at American Income Life?

21% of Customer Service (CSR) employees at American Income Life would recommend their employer to a friend. This rating has decreased by 42% in the past 12 months. Customer Service (CSR) professionals have also rated American Income Life with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at American Income Life?

Insurance Agent (661) , Supervising Agent (496) , Agent (274) , Insurance Sales Agent (217) , Life Insurance Agent (209) , General Agent (180) , Sales Representative (122) , Benefits Specialist (120) , Sales Agent (120) , Sales Associate (69) , Benefits Representative (68) , Master General Agent (63) , Licensed Insurance Agent (61) , Sales (61) , Career Agent (58)

What are the pros of working at American Income Life according to real employee reviews?

"The majority of my fellow associates were great people to be in the office with." ((in 244 reviews)); "Trainings were good because you learned how to set appts and handle objections" ((in 241 reviews)); "Money is good for brokers who are ok going door to door and a lot of incentives" ((in 206 reviews)); "Remote and flexible you can work from home" ((in 133 reviews)); "The culture here is great also!" ((in 122 reviews))

What are the cons of working at American Income Life according to real employee reviews?

"Long hours to sometimes not get paid for the week because customers are blowing you off" ((in 267 reviews)); "I'm not saying all management is bad but the guy directly over me was." ((in 137 reviews)); "Some long hours but worth it in the long term." ((in 121 reviews)); "The managers make more money on new hires in the first 90 days than anything else." ((in 106 reviews)); "And no benefits." ((in 80 reviews))

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American Income Life

Part of Globe Life

American Income Life Customer Service (CSR) reviews

2.5

21% would recommend to a friend

(44 total reviews)

Steven K. Greer

46% approve of CEO

21% positive business outlook

Ratings by category

4.0

Diversity & inclusion

2.7

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Senior management

2.5

Compensation and benefits

Customer Service (CSR) employees have rated American Income Life with 2.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. American Income Life is rated 31% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

44 reviews

5.0

Aug 1, 2020

Great company!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits Understanding training Union based

Cons

Union doesn’t always help Took away bonus for CSRs

3.0

Jul 27, 2020

help with sales

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

very very good base pay

Cons

very very hard to get to the top

5.0

Jun 15, 2020

Great Company, with lots of Potential!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you are willing to put in the time, the income potential is unlimited.

Cons

You have to put in the time.

American Income Life Response

Thank you for your feedback and for your hard work and dedication to AIL. Providing our agents with the opportunity to make a generous living while offering valuable financial protection to working families in the community is our goal. As you know, with a strong work ethic and our supportive management this career can be very rewarding. Best wishes to a long future of success at AIL.

Viewing 31 - 33 of 44 Reviews

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Jobs at American Income Life

Executive Assistant (Hybrid)

New Business Print Clerk

Manager, Customer Care

American Income Life reviews FAQs

American Income Life reviews American Income Life Customer Service (CSR) reviews

American Income Life

American Income Life Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company!

help with sales

Great Company, with lots of Potential!

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