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      Amica Insurance

      Engaged Employer

      Amica Insurance reviews

      3.9

      74% would recommend to a friend

      (1,023 total reviews)
      avatar

      Edmund (Ted) Shallcross III

      81% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,023 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      1K reviews
      3.0
      Apr 28, 2026

      Supportive management, but increasing work oversight feels intrusive

      Senior adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      avatar
      Amica Insurance Response
      1mo
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
      2.0
      Apr 2, 2026

      Good benefits but stressful environment with overbearing management

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, PTO, good group of coworkers

      Cons

      Always feeling on edge, overbearing management,

      avatar
      Amica Insurance Response
      1mo
      Thank you for your review, and the positive feedback about our benefits, as well as your co-workers. Please know that we’re always listening and we’d like to learn more about your experience at Amica. Could you please email us at employeefeedback@amica.com so we can discuss your comments further? Thank you again.
      5.0
      Mar 31, 2026

      Rewarding customer relationships but limited authority to resolve issues

      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to help coworkers and management while building long‑term relationships with customers. I value the trust developed over time with customers, their families, and friends, and take pride in providing consistent, high‑quality service.

      Cons

      Limited authority to bind certain items or assist management with rate decisions can make it challenging to fully resolve issues. At times, tensions arise when I have more knowledge or experience that differs from newer management

      avatar
      Amica Insurance Response
      1mo
      Thank you for the five-star review. We appreciate your recommendation, and we’re thrilled you took the time to provide such detailed feedback on Glassdoor! We thank you for sharing your values regarding helping coworkers and management, as well as providing high quality customer service to customers and their families. We’d like to assure you that we greatly value the feedback we receive from our employees. If you ever have any additional feedback that you’d like to share with us directly, please don’t hesitate to email us at employeefeedback@amica.com. Thank you again!
      Viewing 394 - 396 of 1,023 Reviews
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      ReviewsAmica Insurance reviews

      Glassdoor has 1,073 Amica Insurance reviews submitted anonymously by Amica Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Amica Insurance is right for you.