Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,071 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 208 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 41 reviews)); "Solid company with excellent reputation and training." ((in 36 reviews)); "Amica is a wonderful company, great benefits, career opportunities and promotes work / life balance" ((in 20 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 51 reviews)); "Low pay and busy work mostly" ((in 41 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 34 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,021 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,021 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Jul 29, 2022

Place is very old school!

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Too be honest, not really much besides the benefits & my schedule personally

Cons

For starters the position is a glorified call center job where your availability needs to be 7 days a week. Me personally I didn’t have to work a weekend. They also are very old school and have yet to adapt work from home especially when the entire company did it for 2 years with COVID. The biggest thing is the company has a “dependability” clause with time off, whether you use vacation, or unpaid time and the allotted slots are filled for that day, you get docked dependability hours for however many you take off. Still get paid if you use vacation, but get negatively effected….doesn’t really make sense??? For a company that preached about culture when I got hired, they don’t seem to really care about everyone leaving the department (myself included).

Amica Insurance Response

3y

Thank you for your review. We care greatly about our employees and the feedback they share with us. Although you are no longer with the company, we’d welcome the opportunity to speak with you about your time here. Could you please email us at employeefeedback@amica.com so we can learn more? Thank you.

1.0

Jun 12, 2022

This ship is sinking fast!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The benefits are very good!

Cons

The work load is insane. You are burdened with sales goals no matter if you're on a specialized team or not. Also with the continued high attrition rate, everyone who is trying to remain a dedicated employee is now tasked with the work of those who left. Those who are left are hanging on by a thin string. This Rob Peter to pay Paul mentality is not substanable. Customers are complaining as they're noticing the drop in customer service due to loss of staff and employee burnout.

Amica Insurance Response

4y

We appreciate your honesty and taking the time to share. You may be aware that we are hiring across multiple locations to help ease the workload for our employees. We are also encouraging our employees to refer great candidates through our employee referral program. The feedback we receive from our employees helps us continue to make Amica a great place to work, so we’d like the opportunity to learn from you directly. Could you please email us at employeefeedback@amica.com so we can set up some time to discuss your experience? Thank you.

1.0

Jun 1, 2022

Don't be fooled - you can do better.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are incredible. Generous time off (don't expect to be allowed to use it), solid medical insurance. Lots of benefits-related programs which on paper sound amazing. Some really great people work here as well! Truly, life-long friendships can be built here.

Cons

Amica is the antithesis of an open, inclusive, supportive, results-driven work environment. The work you do means nothing. The perception that a disconnected, ignorant, unwilling to change group of leaders has of you means everything in your career progression. Racism, homophobia, favoritism all run rampant here and go completely unchecked. I brought up concerns and was gaslit by HR and continuously forced to work for an abusive manager.

Amica Insurance Response

4y

Hello. We’re very concerned about some of the comments you shared, and we would like you to reach out to us so we can learn more about your experience at Amica. Please email us at employeefeedback@amica.com so we can look into this further and understand your comments. Thank you.

Viewing 43 - 45 of 1,021 Reviews

Jobs at Amica Insurance

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Amica Insurance

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Place is very old school!

This ship is sinking fast!

Don't be fooled - you can do better.

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