Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,075 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (20) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 201 reviews)); "Atmosphere and people are great." ((in 70 reviews)); "Coworkers are great and makes the day go by fast." ((in 40 reviews)); "Good work life balance in here" ((in 36 reviews)); "Solid company with excellent reputation and training." ((in 36 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 48 reviews)); "Low pay and busy work mostly" ((in 41 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 30 reviews)); "A good example of this is work from home which is currently at one day a week because upper management believes employees need to be in the office to sustain our "culture"." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,025 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,025 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Dec 13, 2022

Reliable Company to work for

Customer care representative (ccr)

Recommend

CEO approval

Business Outlook

Pros

-Company has good benefits if you are someone with a family. -A good place to work at long term, and create a career. -The pay is average for the industry. -Overtime is typically always available, but not required. -Time off is generous. -I enjoy the 9-5, and only a few saturdays a year, works really well when having young kids at home. -Majority of supervisors genuinely care for you, and your place in the company.

Cons

Back when I was hired a while ago, it wasn't really mentioned in the initial interview how important sales were. it was mentioned that it would be required somewhat, but it's actually a large part of the job.

Amica Insurance Response

3y

Thank you for taking the time to share this detailed review on Glassdoor! We always appreciate the feedback we receive from our employees, and we’re happy to hear that you’ve found support from Amica and your supervisors. If you’d like to discuss any additional feedback with us directly, please don’t hesitate to contact us at employeefeedback@amica.com. Thank you again!

5.0

Sep 14, 2022

Awesome Employer!

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

- Amica does occasional surveys with employees to find out what employees are happy about and not happy about. These surveys have resulted in multiple company-wide bonuses and pay raises to combat inflation and make themselves a more competitive employer in the industry - Very generous benefits package - An extremely forgiving time off policy. Management is very understanding that life happens. You have to be seriously unreliable to get fired for poor attendance. - Excellent managers. I can count the times on one hand that any manager has been too busy to help me with a problem. It doesn't matter if it's my manager, a different team's manager, or any level of management all the way up to the branch manager and beyond. They treat their employees with the utmost respect. It was obvious from day 1 that management is taught to lead with positive reinforcement. - Excellent coworkers as well. In a year and a half with the company, I haven't met a single employee I didn't like. - Fantastic work/life balance. - HOLIDAYS!!! There are, I believe, 14 skeleton crew holidays, in addition to the major holidays that many companies give you.. You work half and the other half you are off. But the holidays you do work, you also get an extra paid day off. And some holidays such as Memorial Day, the 4th of July, and Labor Day, if you volunteer, you get exceptional bonus pay for working.

Cons

- It's still customer service in a call center, so there are some nasty callers. But Amica is second to none in taking care of their customers. I must get two, maybe three times as many compliments from customers as I do complaints. - There seems to be a fair amount of turnover which I just don't get. This has by far been the best career move I've ever made. - I've seen many complaints of the work load on Glassdoor. Maybe this is the case in other departments but it has not been my experience. I will say that sometimes the reward for good work is more work, but this seems to be the case at every employer. In the end, you just have to take it 1 call at a time. -Occasional Saturdays, but you can either work and get overtime, or take a day off during the week to offset the extra day

Amica Insurance Response

3y

Thank you for the five-star review and all of the great feedback about our benefits and management! We’re glad to hear that you’re enjoying your experience at Amica, and we really appreciate you taking the time to share this on Glassdoor. Thank you again!

5.0

Jun 29, 2022

Amazing Culture and Career Growth Opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work life balance Great support system Amazing people

Cons

Slow to change Different departments have different rules for promotions

Amica Insurance Response

4y

Thank you for your review! We’re glad to hear that you’ve worked with amazing people at Amica and that you have a great work-life balance here. We always appreciate feedback from our employees, and we welcome you to email us at employeefeedback@amica.com if you’d like to share any additional comments with us directly. Thank you again for the five stars!

Viewing 448 - 450 of 1,025 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

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Associate Customer Care Representative

Amica Insurance

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