Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 208 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 41 reviews)); "Solid company with excellent reputation and training." ((in 36 reviews)); "Amica is a wonderful company, great benefits, career opportunities and promotes work / life balance" ((in 20 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 51 reviews)); "Low pay and busy work mostly" ((in 41 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 34 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,022 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Jan 28, 2024

Amica shows no empathy to their employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lunch Break as the break gives you time to breathe.

Cons

- WFM has made work life balance impossible (you are being watched during the full 8 hours of your shift, chained to your desk) - Employees are not shown empathy and are expected to stay on the phone at all times, if not you are treated like a child and asked questions to determine why it's taking you so long to get back on the phone. Amica pushes better customer service but how can you, when you push your employees so hard to meet unattainable goals? - Everyone is stressed at this job and it's even starting to show even with the employees. - No compensated correctly, work load continues to increase.

Amica Insurance Response

2y

Thank you for your review. We’re sorry to hear that you’re feeling this way about your time at Amica. We recognize that we have a fast-paced environment, though we feel that our workforce management team helps ensure that our employees are providing policyholders with the great customer experience we’re known for while offering employees flexibility in their workday. We’d appreciate the opportunity to learn about your personal experience from you directly. Could you please email us at employeefeedback@amica.com? Thank you again.

1.0

Jul 19, 2022

The worst of corporate America

Licensed insurance representative

Recommend

CEO approval

Business Outlook

Pros

There are some really nice people who work here.

Cons

Amica management turned a good place to work into a negative micromanaged environment. While other insurance companies are increasing pay to keep up with inflation, Amica upper managements solution was to gave us new job titles. Instead of licensed insurance representative (which we all are) they gave us customer care. Only because if they call us licensed they would have to pay us more according to average salary data. Giving us a more demeaning title means they dont have to. They think we are dumb and dont realize this. Amica has too many managers, not enough people doing the actual work. Dont spend your life in a micromanaged call center. Look elsewhere.

Amica Insurance Response

3y

Thank you for taking the time to share this feedback about your experience at Amica, and we’re sorry to hear you feel this way. We are always listening to the comments we receive from our employees and would never retaliate against someone for sharing their thoughts on how we can improve. We will keep your feedback in mind as we continue making Amica a great place to work. Thank you again.

2.0

Apr 1, 2022

Do bot work here.

Associate account representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits if you intend on having a family via adoption, IVF, etc.

Cons

Below average pay. Unrealistic expectations. Life dept referrals expected for advancement while not licensed to push/sell life insurance. Unaware or uncaring of cost of living in different states.

Amica Insurance Response

4y

Thank you for your review. When it comes to our pay, we offer a total rewards package that is a balance between pay and benefits. We regularly review this package to ensure we remain competitive in our industry. We’d like to get in touch with you directly to learn more about the other concerns you’ve shared in your review. Could you please email us at employeefeedback@amica.com so we can reach out? Thank you.

Viewing 49 - 51 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

Associate Customer Care Representative

Associate Customer Care Representative - Service Center

Associate Customer Care Representative

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Amica shows no empathy to their employees

The worst of corporate America

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