Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,071 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 198 reviews)); "Atmosphere and people are great." ((in 70 reviews)); "Coworkers are great and makes the day go by fast." ((in 41 reviews)); "Solid company with excellent reputation and training." ((in 34 reviews)); "Stable and friendly work environment" ((in 21 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Low pay and busy work mostly" ((in 49 reviews)); "Poor management; No upward movement available; behind the industry in products." ((in 48 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 31 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Salaries are low and difficult to survive on." ((in 21 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,021 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,021 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Apr 8, 2025

Good place to work

Claims handler

Recommend

CEO approval

Business Outlook

Pros

At the time, I had supportive immediate supervisors. I felt like I was listened to.

Cons

Claims handling is rough and stressful.

Amica Insurance Response

1y

Thank you for the recommendation and kind five-star review. We appreciate your feedback, and we’d be happy to get in touch with you if you have any additional comments you’d like to share with us directly. Please email us at employeefeedback@amica.com if you’re interested. Thank you again!

1.0

Apr 4, 2025

Not a Workplace that is Inclusive

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Some coworkers were fun to work with and helped make the days better.

Cons

Pay didn’t match the workload and workload was not distributed fairly. Lack of assistance from upper management, lack of proper training for correct position and lack of proper communication. The managers made an effort to compare coworkers to each other and have humiliation situations where only certain coworkers were not recognized for their work efforts. The annual reviews were performed that reflected that all work efforts had been met but then PP was placed right afterwards that ultimately ended up with termination. This company has lack of consideration/understanding and showed favoritism. The immediate supervisor should also take calls when an the customer request to speak to a manager.

Amica Insurance Response

1y

We’re sorry to hear you feel this way. Even though you don’t recommend Amica after your time, please know that we truly do listen to the feedback we receive from our employees, and we’d like the opportunity to learn more about your experience here. If you’re interested in speaking with us and providing further details, could you please email us at employeefeedback@amica.com? Thank you.

3.0

Mar 28, 2025

Pay

Customer care representative (ccr)

Recommend

CEO approval

Business Outlook

Pros

Very team oriented Good Management

Cons

Low pay Poor work life balance

Amica Insurance Response

1y

Thank you for your review. We’re sorry to hear that you don’t currently recommend Amica. We appreciate your feedback about the team-oriented nature of the work, and we’d like the opportunity to learn more about some of the concerns you shared. Could you please email us at employeefeedback@amica.com with any additional details you’d like to provide? Thank you again.

Viewing 70 - 72 of 1,021 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative

Associate Customer Care Representative - Service Center

Associate APD Claims Representative

Associate Customer Care Representative - Lisle, IL

Amica Insurance

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