Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,071 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 74% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 200 reviews)); "Atmosphere and people are great." ((in 73 reviews)); "Coworkers are great and makes the day go by fast." ((in 43 reviews)); "Good training and set me up for success in my career." ((in 33 reviews)); "Stable and friendly work environment" ((in 24 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 49 reviews)); "Low pay and busy work mostly" ((in 48 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 34 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 20 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,021 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,021 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Jan 24, 2025

PIP Claims Rep

Med/pip claims representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, company culture, profit sharing bonus.

Cons

Low pay, no work life balance, hybrid 3 in 2 out. Short staffed so over worked and underpaid.

Amica Insurance Response

1y

Thank you for sharing your feedback with us on Glassdoor. We’re pleased to hear that you enjoy our company culture and benefits. With regard to pay, please know that our total rewards package is a combination of compensation and benefits that we’ve found to be competitive in our industry. If you’d like to discuss your experience further, please email us at employeefeedback@amica.com. Thank you.

1.0

Jan 21, 2025

Don’t fall for it

Casualty claims adjuster

Recommend

CEO approval

Business Outlook

Pros

The pro’s of this job is the pay is well and you will have great benefits to use when the job starts to impact your mental health.

Cons

The work load is crazy. You will be working with a caseload of over 230 claims and expected to meet metrics that are unrealistic if you do your job correctly. You will also constantly work overtime to try and stay on top of work but will not be compensated for it due to being salaried. They will also say your on a track for promotions but will never promote or allow you to move to a different location once you are based in AZ. Hopefully that aspect changes as the manager is no longer with the company.

Amica Insurance Response

1y

We’re sorry to hear you feel this way, and that you don’t recommend Amica after your time here. We appreciate the feedback that you have shared with us, and we’d welcome the opportunity to discuss it with you further. If you’re interested, please email us at employeefeedback@amica.com. Thank you.

2.0

Jan 14, 2025

Felt like I was tied to my desk

Call center representative

Recommend

CEO approval

Business Outlook

Pros

good benefits, had good culture early on.

Cons

felt like I couldn't leave my desk to even use the bathroom, any second i wasnt on a call i was questioned

Amica Insurance Response

1y

Thank you for sharing this feedback with us on Glassdoor. We’re sorry to hear that you don’t recommend working at Amica after your experience here. We’re always listening and we’d appreciate the opportunity to get in touch with you to learn more about your concerns. If you’re interested, please email us at employeefeedback@amica.com. Thank you again.

Viewing 85 - 87 of 1,021 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative - Service Center

Associate Customer Care Representative

Associate APD Claims Representative

Associate Customer Care Representative

Customer Service Representative - Claims (Total Loss)

Amica Insurance

Amica Insurance reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

PIP Claims Rep

Don’t fall for it

Felt like I was tied to my desk

Jobs at Amica Insurance

Amica Insurance reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Amica Insurance reviews FAQs

Jobs at Amica Insurance