Pros
Amica Mutual Insurance is a great company to its customers. The employees are always willing to go above and beyond for their policyholders. It is definitely a great thing to be a part of if you are placed in the right officer. Also depending on your officer, there are lots of opportunities for advancement within the company as they are strictly promote from within.
Cons
Amica is not consistent with their employees. I have often witnessed some employees get in trouble for having a certain amount of overdue activities while other employees with the same amount of overdue work are rewarded and given more management opportunities. The supervisors pick and choose which employees they want to help catch up (by stopping giving them assignments when they are overwhelmed with work) and which ones they do not (by giving them more assignments when they are behind). Advancement is not about your work but about who you know. The work load is completely unreasonable in some offices. They give you too much work and then treat you as though you are unintelligent for not being able to keep up. The supervisory staff in my office was arrogant at best. It was clear that they thought they were better than the adjusters in the office and were not afraid to act accordingly. Management was often aware of this and took little to no action. Some employees were clearly unafraid of consequences for their inappropriate actions.