There is too much responsibilty for the customer service representatives. A lot of the work load should be broken into several different departments. For example, you are responsible for walk-ins, constant follow ups to customer, even when it is evident that the customer is not responding. You have to provide your personal email address rather than a general email. You also provide your direct extension which gives the false idea that you are the customers personal agent rather than Amica's version of a call center rep. So you get constant emails and vm's while your trying to concentrate on helping the current customer. The representatives are responsible for drafting their own letters for almost every occasion. It's only 2012, really!. That date and rate system needs to be done away with entirely. Work constantly piles up even while your out on vacation, so you almost dread taking a much needed vacation. Every office, or better yet does something different. So there is no uniformity at all. As far as promotions go, if you bend over backward and Don't question the system, you may get what Amica calls a promotional. Which is nothing more than a title change, a few more Coins and the responsibility you had on day one.
