Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.6 out of 5, based on over 1,482 reviews left anonymously by employees. This rating has been stable over the past 12 months. 70% of employees would recommend working at Amtrak to a friend and 58% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Amtrak. This rating has been stable over the past 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (16) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Amtrak pays great and the benefits when employed full time are great." ((in 203 reviews)); "Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 175 reviews)); "Great team and people." ((in 75 reviews)); "Good for Work life balance" ((in 31 reviews)); "Great team and coworkers who worked there." ((in 26 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 38 reviews)); "Too many managers get in the way" ((in 37 reviews)); "Culture is terrible." ((in 25 reviews)); "Terrible leadership" ((in 24 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 22 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

Amtrak reviews

3.6

70% would recommend to a friend

(1,273 total reviews)

Stephen Gardner

68% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amtrak has an employee rating of 3.6 out of 5 stars, based on 1,273 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews

2.0

Aug 13, 2016

It's ok

It coordinator

Recommend

CEO approval

Business Outlook

Pros

Railroad retirement is much better than Social Security. If you can stay long enough to retire. Hours can be flexible, and telecommuting can be an option but is totally dependent on your manager. This leads to some being allowed flexibility and others not.

Cons

Extra 4.9% taken from your check for railroad retirement. IT department reorganizes every couple of years, resulting in layoffs. Management is a bit incestuous with promotions and hiring. The vendor relationship is backwards. The vendors have more say in what goes on in the IT department than the employers do

4.0

Aug 7, 2016

You can make your own way

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is a lot of latitude there to build the job that you want around you. Plenty of opportunity to see many different facets of the company (Marketing, IT, Engineering, Strategic Planning, etc), and plenty of opportunity to stay there for a long time and gather plenty of experience at many different jobs. Also, the work / life balance is pretty good. People take work home and stay late sometimes just like anywhere else, but by and large people are out by 5pm.

Cons

Executive management is often more concerned with having petty squabbles and witch hunts than they are with actually doing anything that resembles strategic leadership.

4.0

Aug 7, 2016

Railroad life

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits. Free rail travel and opportunities to move up within company.

Cons

Can be forced on shift if there is no one to cover shift if you have low seniority. Your never are secure on a job unless you're number one in seniority.

Viewing 1003 - 1005 of 1,273 Reviews

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It's ok

You can make your own way

Railroad life

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