Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.5 out of 5, based on over 1,480 reviews left anonymously by employees. This rating has been stable over the past 12 months. 70% of employees would recommend working at Amtrak to a friend and 54% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Amtrak. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (15) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 193 reviews)); "Good benefit and decent paid" ((in 182 reviews)); "Great team and people." ((in 83 reviews)); "Good for Work life balance" ((in 26 reviews)); "Great team and coworkers who worked there." ((in 24 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 37 reviews)); "Too many managers get in the way" ((in 37 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 24 reviews)); "Terrible leadership" ((in 23 reviews)); "Culture is terrible." ((in 23 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

Amtrak reviews

3.5

70% would recommend to a friend

(1,272 total reviews)

Stephen Gardner

69% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews

1.0

Aug 2, 2018

The culture is just broken

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is good for what you do.

Cons

The culture seems to be one stuck in the past. If you are a women or a minority forget it. The managers build little empires and do not work together. The different departments are on there own little island and do not play nice together. The one thing is this can change from one city to another.

2.0

Jul 27, 2018

Good Money, Terrible Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay is outstanding! You get to travel via train and meet new and interesting people.

Cons

You will work for your money. Depending on your position, there are no hours of service. So they can have you working for 24hours if need be. They don't care about their employees and go back on their own policies just to satisfy the customer even if the customer is wrong. They repreman you for enforcing their own policies!

3.0

May 20, 2018

On Board Services, Train Attendant

On board services, auto train

Recommend

CEO approval

Business Outlook

Pros

The work is very well compensated for the level of education/experience required. There is a six-year pay scale whereby year six = 100% and year one = 75%. So if you're looking for a job that pays better than retail, hospitality or airlines, you've found it.

Cons

In order to qualify for a set schedule, you have to work on an "on-call" basis until permanent positions are available. Of course you will have a guaranteed salary during this time, but you won't have any days off scheduled in advance. This is know as working on the "Extra Board" Work is 48 hours on, 48 hours off. After 48 hours off, you're back on call. If you have any hope of career development, be prepared to move to another state in pursuit of that management job. I stayed in the same location for six years. Only those who moved to D.C. or elsewhere rose in the ranks.

Viewing 157 - 159 of 1,272 Reviews

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The culture is just broken

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