Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.6 out of 5, based on over 1,481 reviews left anonymously by employees. This rating has been stable over the past 12 months. 70% of employees would recommend working at Amtrak to a friend and 58% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Amtrak. This rating has been stable over the past 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (15) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Amtrak pays great and the benefits when employed full time are great." ((in 205 reviews)); "Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 187 reviews)); "Great team and people." ((in 75 reviews)); "Good for Work life balance" ((in 27 reviews)); "Great team and coworkers who worked there." ((in 26 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 39 reviews)); "Too many managers get in the way" ((in 35 reviews)); "Terrible leadership" ((in 24 reviews)); "Culture is terrible." ((in 24 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 23 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

Amtrak reviews

3.6

70% would recommend to a friend

(1,272 total reviews)

Stephen Gardner

68% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amtrak has an employee rating of 3.6 out of 5 stars, based on 1,272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews

4.0

Dec 3, 2017

Inbound call center making reservations for Amtrak riders.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training. Very thorough with nice trip to Oregon. Very good trainers.

Cons

They run a tight ship and will write you up easily for being back to desk 1 min late.

4.0

Nov 29, 2017

Shaky Times, Holding on to Hope with Angst AND Excitement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Management has a great work life balance. The people who work here are mostly positive, friendly, and helpful regardless of how long they've been here which is a major plus. A wealth of experienced folks here. Great culture and pay. Mostly laid back

Cons

Turn over of Sr Mgmt leaves thing uncertain. It's tough to get in or recommend people to jobs unless you're connected. The level of nepotism seen is unparalleled. Many of those people are unqualified but are legacy hires. Medical benefits not as good as previously and benefits package as far as pension should be offered to newer employees outside of 401k and RR retirement. Benefits for people in heterodomestic relationships should be considered also. Too large a gap between seasoned and knowledgeable employees and the newer employees - growing and changing pains.

3.0

Nov 18, 2017

Analyst

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are a lot of great employees to you get to work with.

Cons

New management has no idea how to run a railroad

Viewing 256 - 258 of 1,272 Reviews

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Jobs at Amtrak

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Amtrak

Amtrak reviews

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Inbound call center making reservations for Amtrak riders.

Shaky Times, Holding on to Hope with Angst AND Excitement

Analyst

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