Is Ancestry a good company to work for as a CSA - Client Service Associate?

CSA - Client Service Associate professionals working at Ancestry have rated their employer with 2.4 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Ancestry employees being 3.5 out of 5 stars. Search open CSA - Client Service Associate Jobs at Ancestry now and start preparing for your job interview by browsing frequently asked CSA - Client Service Associate interview questions at Ancestry .

Does Ancestry pay CSA - Client Service Associate employees well?

CSA - Client Service Associate professionals rate their compensation and benefits at Ancestry with 2.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 27.6% worse than the company average rating for salary and benefits. Find out more about CSA - Client Service Associate salaries at Ancestry.

How happy are CSA - Client Service Associate professionals working at Ancestry?

27% of CSA - Client Service Associate employees at Ancestry would recommend their employer to a friend. This rating has decreased by 16% in the past 12 months. CSA - Client Service Associate professionals have also rated Ancestry with a 1.8 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.9 rating for culture and values and 1.5 rating for career opportunities.

What are the top reviewed jobs at Ancestry?

Senior Software Engineer (48) , Software Engineer (41) , Product Manager (22) , Customer Solutions Associate (19) , Customer Service Representative (18) , Manager (16) , Director (15) , Software Developer (13) , CSA - Customer Service Associate (12) , Customer Service Associate (12) , Intern (11) , Analyst (8) , Senior Product Manager (8) , Archival Digitization Specialist (7) , Principal Software Engineer (7)

What are the pros of working at Ancestry according to real employee reviews?

"And it goes without saying the people are great." ((in 107 reviews)); "The benefits are great." ((in 89 reviews)); "Good work life balance and non" ((in 58 reviews)); "Culture was great and everyone felt like they could contribute to the overall mission of Ancestry.com" ((in 57 reviews)); "Great team to work with and I really enjoy working enviroment" ((in 19 reviews))

What are the cons of working at Ancestry according to real employee reviews?

"Pay is low" ((in 30 reviews)); "Senior leadership only wants honest feedback if it's positive." ((in 27 reviews)); "Frequent layoffs when large projects are finished." ((in 26 reviews)); "Upper management not aligned with each other." ((in 21 reviews)); "Very bad managers" ((in 17 reviews))

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Ancestry

Ancestry CSA - Client Service Associate reviews

2.4

27% would recommend to a friend

(16 total reviews)

Howard Hochhauser

Not enough data to show CEO approval

28% positive business outlook

Ratings by category

2.9

Culture & values

2.6

Diversity & inclusion

2.5

Compensation and benefits

1.9

Senior management

1.8

Work/Life balance

1.5

Career opportunities

Client Services Associate (CSA) employees have rated Ancestry with 2.4 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Client Services Associate (CSA) professionals have an average working experience there. Ancestry is rated 38% below average by Client Services Associate (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

16 reviews

1.0

Mar 16, 2023

Incompetent

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice tech to use working from home.

Cons

Massively underpaid. No bonus structure for CSA but management receive them. Management haven't a clue what they are doing and regularly blame CSA for their own shortcomings, they can't take feedback onboard.

4.0

Dec 7, 2021

Easy job

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good benefits and they tend to hire friendly staff

Cons

Lack of opportunity if you want to work outside of the call centre

2.0

Mar 22, 2021

My Experience so far

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The people are great and good office culture

Cons

Everything is micro managed, very little career opportunities

Viewing 7 - 9 of 16 Reviews

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Ancestry

Ancestry CSA - Client Service Associate reviews

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Incompetent

Easy job

My Experience so far

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