Is AppFolio a good company to work for as a Customer Success/Service?

Customer Success/Service professionals working at AppFolio have rated their employer with 4.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service interview questions at AppFolio .

Does AppFolio pay Customer Success/Service employees well?

Customer Success/Service professionals rate their compensation and benefits at AppFolio with 3.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service salaries at AppFolio.

How happy are Customer Success/Service professionals working at AppFolio?

91% of Customer Success/Service employees at AppFolio would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Success/Service professionals have also rated AppFolio with a 4.4 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 212 reviews)); "Company culture is great and business trajectory is impressive" ((in 76 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 62 reviews)); "The benefits are great as well!" ((in 59 reviews)); "Great leadership, organization, and very welcoming upon onboarding" ((in 45 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Pay is low and it's not open to negotiations." ((in 72 reviews)); "The salary is low compared to similar roles for other companies." ((in 13 reviews)); "Training is broken down into 3 sections." ((in 12 reviews)); "Upper management forgot about the people and focused on profit." ((in 12 reviews)); "Condescending managers, blatantly obvious favoritism." ((in 9 reviews))

AppFolio Customer Success/Service reviews

4.6

91% would recommend to a friend

(67 total reviews)

Shane Trigg

78% approve of CEO

91% positive business outlook

Ratings by category

4.4

Work/Life balance

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.5

Compensation and benefits

3.2

Career opportunities

Customer Success/Service employees have rated AppFolio with 4.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Success/Service professionals have an excellent working experience there. AppFolio is rated 26% above average by Customer Success/Service professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Gender

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Parent or family caregiver

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Reviews by job title

67 reviews

5.0

Mar 16, 2018

My AppFolio Experience

Customer success account manager

Recommend

CEO approval

Business Outlook

Pros

Where do I start... AppFolio has opened up so many doors for my professional development & internal growth. Leadership is not only transparent but they are willing to partner with the teams in hopes of working together to accomplish their goals. In the past 3 years, I have been promoted 6 times and have never been held back from a new opportunity to continue growing my AppFolio career. Executives are constantly interacting with departments and making sure everyone is up to speed on recent news, new ideas, & overall health of the company (which is very ensuring). Again, the opportunities for advancement are everywhere (as long as you bring a positive outlook and strong work ethic to your team/department). Overall, I owe so much of my success to AppFolio and couldn't have choose a better place to advance my career.

Cons

No cons, everything has been wonderful!

AppFolio Response

8y

Love to hear that you're having such a great experience with AppFolio. Thank you for taking the time to share it!

5.0

Mar 15, 2018

Great Company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

I have been working at Appfolio for nearly 3 years and I still love this company. The people I work with every day make coming to work great. The company has a strong set of values and treats it's employees very well. The buildings are newly renovated and dog-friendly, which is a huge perk. Appfolio also provides daily yoga/fitness classes which help relieve stress and maintain a healthy lifestyle. Although, you will need to be careful not to enjoy too many of the snacks that are stocked.

Cons

No cons outside of the expected stresses of a Customer Success position.

AppFolio Response

8y

Thank you for taking the time to share your experience - love to hear that you're growing your career and value the transparency from our leadership. Our hope is that the extra fitness and yoga classes allow you to enjoy all the delicious snacks without guilt!

5.0

Feb 5, 2018

Customer Success is a Career Launcher!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Appfolio is the best company ever. The leadership team is top notch and does a great job of keeping all teams focused and motivated. Every year I think the company might start to slow down, but we continue to hit goals and work towards the bigger picture! I really don't agree with the other reviews that talk about "no growth opportunity" or "underpaid," etc. I've had multiple promotions and can see the path for continued, upward growth in Customer Success AND across the company. Management does an amazing job of encouraging growth, but it also requires a positive attitude, patience and hard work on my end. I've never seen anyone that is a positive, hard worker be held back from an opportunity.

Cons

No cons! I have never been disappointed by something at AppFolio, everything is great.

AppFolio Response

8y

This is so true - we have many team members across all areas of our company - marketing, sales, QA, Value+ - who have started their career in Customer Success. We do reward hard work and great contributions with career growth and I'm happy to hear that you see that in action.

Viewing 55 - 57 of 67 Reviews

Jobs at AppFolio

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AppFolio

AppFolio Customer Success/Service reviews

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My AppFolio Experience

Great Company

Customer Success is a Career Launcher!

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