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      AppFolio

      Engaged Employer

      AppFolio reviews

      4.0

      82% would recommend to a friend

      (1,144 total reviews)
      avatar

      Shane Trigg

      82% approve of CEO

      65% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.1

      Diversity & inclusion

      4.1

      Work/Life balance

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      AppFolio has an employee rating of 4.0 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Sep 21, 2016

      Sales Development Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training is great - I use what I learned everyday in my new, albeit not sales, position. Motivated coworkers, team was always positive and encouraging (a requirement because the work itself is tiresome and repetitive) Fun company culture. Team outings, fun spiffs, and company wide events.

      Cons

      The one downfall to this position was management. I was heavily micromanaged during my tenure in the department. My manager was also incredibly condescending, unprofessional in many ways, and expressed blatant favoritism. He was thrown into this role with no management experience (and no sales experience either). I am honestly surprised by the positive reviews of this position. The discontent with management was frequently expressed by many members of the team, including top performers. Turnover was high, which our team felt was due to mismanagement in many cases. No clear path to promotion - Many top performers (which I will admit, I was not one of them) had a promotion dangled in front of them for the purpose of improving their performance and boosting their numbers. However, when it came to promotion, they were overlooked. What was most frustrating was how differently our manager acted toward upper management in comparison to how how he treated his team. Management seemed to promote those who were "coachable" rather than those who had good leadership abilities - patience, experience, maturity, and skill.

      avatar
      AppFolio Response
      9y
      Glad to hear you're using the training you received here at your new position -- that's a great benefit for an entry-level position. The promotion path and requirements are documented and based on performance and achieving excellence with certain skills....and with all levels of achievement, promotions require hard work. I'm super proud of the team members who do the work and get to the next level, it certainly doesn't happen for everyone - and if it did, it wouldn't be meaningful. I'll share your feedback on your experience with your manager with our team - it sounds like at the end of the day you found this wasn't the right fit for you and I hope you find success at your next company.
      5.0
      Sep 18, 2016

      Appfolio is a great place to be!

      Onboarding specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, advancement opportunities, awesome people, management really grooms you for success ! The environment fosters great teamwork. Appfolio never has a shortage of fun team outings and peer bonding activities. I couldn't think of a better place to work. Truly a great company. Career advancement opportunities are plenty and the ability to lateral or vertical advance is great!

      Cons

      There are no cons that I can think of. I have been with the company for about a year and have furthered my career immensely with them. As far as I know, there are no cons to working for such a great company

      avatar
      AppFolio Response
      9y
      Thank you for writing a review - so glad to hear you're growing your career with us!
      5.0
      Aug 24, 2016

      Great Company to Grow Your Career

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have found no lack of opportunity for advancement in the Customer Success department. In the three years I have worked here I have had three different job titles and five different salaries, all within Customer Success, which is unheard of in most industries. I was uniquely lucky to take over one of the Customer Success teams two years ago, and have been given a ridiculous amount of autonomy and freedom to shape and improve the team as I and my team have seen fit, with the support of my manager and the higher department leadership all along the way. The company is certainly growing. A year ago that meant there were endless possibilities for future promotions to jobs that didn't even exist yet - the Optimistic Unknown. Today it means the company is constantly redoubling its efforts to make sure its employees feel taken care of and valued as we continue to expand. Company Value #3: Great People Make a Great Company. Also, who doesn't love a fully stocked kitchen, oodles of PTO, and an AMAZING group of coworkers?

      Cons

      Customer Success is, at its core, an entry level position. Most new hires (though of course there are notable exceptions) take this job straight out of college and have no other work experience prior to AppFolio. Because of this, the salary starts pretty low, since the first six months of a team member's career here is spent in a training/probationary period where the company is investing a ton of training and professional resources to bring them up to full speed on the customer service team, which deals primarily in helping Property Managers with their day-to-day accounting. Six months in, though, there is opportunity for salary increase and title change, and it continues from there. A dedicated team member who is willing to work through the ranks will be highly rewarded, assuming the team member is thinking long term and appreciating the soft reward they are receiving from the position (professional skills, leadership opportunities, etc) in addition to the salary. It is difficult sometimes for new employees, straight out of college, to know what to look for in the larger picture, but as long as you can realize that it is a career you are building in this position (and not just a job) then you will be able to see the amazing opportunity that this company and specifically the Customer Success department can afford you.

      avatar
      AppFolio Response
      9y
      Thank you so much for your thoughtful review -- we absolutely appreciate the time it takes to write a novel :). It sounds like you're the perfect example of what it means to make the most of an opportunity here at AppFolio and I'm so happy to hear that you're continuing to grow your career her with us - we are lucky to have you on the team.
      Viewing 1033 - 1035 of 1,144 Reviews
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      ReviewsAppFolio reviews

      Glassdoor has 1,217 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.