Appian reviews

They verticalized territories way too early. Their core industries carry them, so if you aren't in financial services or federal then you will struggle. Only AE's with happy, cash flow rich Customer Accounts will hit their number regardless of industry. Only 10-20 AEs are hitting plan across the company, and they've almost all been with the company for years. One of the "rainmakers" was on a performance plan after ~2 years, and happened to close a deal with a huge FS firm and now he's always at the top of the leaderboard. The product is not as good as management makes it seem. The competitive intelligence is extremely biased. I heard from a customer who I had a personal relationship with that one of the competitive intel items was simply not true. The CEO sent an all caps email out after a negative Gartner report which took them out of a key quadrant, saying that "this is actually a good thing". They are very arrogant, and totally unwilling to swallow their pride and start winning market share. They will remain a niche player unless they change that. They say they're the only platform that has their key components, yet somehow it is a very cluttered space they sell into. Some AEs stay there 3+ years without closing a deal. Legal and pricing torpedo deals all the time.

Even though it's a 20+ yr old company, it still seems very much like a start-up in some ways. There's no official onboarding for Marketing after the company orientation but this is being worked on for future employees.