Appian reviews

3.6

60% would recommend to a friend

(789 total reviews)
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Matt Calkins

54% approve of CEO

50% positive business outlook

Appian has an employee rating of 3.6 out of 5 stars, based on 789 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Appian employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

789 reviews
1.0
Dec 11, 2018

Account Executive

Recommend
CEO approval
Business Outlook

Pros

Corporate location is close to good happy hour/dinner options after hours

Cons

If you're a successful, seasoned salesperson: STAY AWAY. They micro-manage and give you so much busy work that you cannot sell effectively. For instance, they will fly you to regional office locations once a month to sit in a room and cold call with your colleagues. Yes, you all sit in the same room and cold call, talking over each other as if you are in a call center. The "pipeline" generated from these "Power Days" is all fake, its only a matter of time before execs realize it's all smoke and mirrors. They also like to tout a Software Guarantee, but yet ignore their legacy customers with issues and could care less about their failed implementations. Look elsewhere....

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Appian Response
7y
Thank you for sharing your feedback with us. It is unfortunate to hear that you did not have the best experience during your time here at Appian. We certainly value and consider all feedback, and I am happy you mentioned the Appian Guarantee. We are excited about this new offering, as we see it as a way to not only take a more active role in explaining how to best use our software but to also showcase how our software can achieve its full potential.
5.0
Dec 6, 2018

Appian Engineering is an amazing place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are several that I will list below, but to me, there is one aspect above all others that has led to all the rest. Appian Engineering has internalized the mantra of "continual improvement" and combined it with the overall company mantra of being a meritocracy. What this means is that everyone feels not only empowered to suggest improvements, but actually feels responsible for doing so...and those ideas are listened to regardless of where they come from. This has resulted in a slew of micro-improvements in a bunch of areas that add up over time to create an amazing place to work. Some of these incremental improvements, combined with a focus on hiring talented, generous, and collaborative people, have resulted in: - Managers who are focused on your growth and development, not your tasks - Team members who are always willing to help instead of protecting their own interests - Processes that are lean, useful, and have clear value, not just "that's how we do things here" - Upper management that is open to new ideas and always gathering feedback from all levels to help them avoid becoming myopic - Sustainable practices to increase employee retention and maintain high quality by minimizing overtime , employee burnout, and compounding tech debt - High quality equipment (MacBook Pro, curved widescreen monitor, aeron chair, etc.) - A culture of learning, with specific time set aside for everyone to focus on learning (Learning Time) and on small projects of their own choosing (Indie Time) - Career paths and promotion process that is fair and provides opportunities for a wide variety of options I could probably keep going for a while, but you get the point...the most important thing to note is that I love coming to work every day!

Cons

It is very common to feel like you are the dumbest person in the room or to be afraid that you can't keep up. With so many smart people around you every day, it is a very humbling experience - especially if you have gotten used to being at the top of your class or team in the past. Fortunately, there are almost no big egos and everyone is willing to teach others, but it is hard not to feel dumb at least some of the time. The benefits package is slightly on the weak side, although the new Flexible PTO policy is an improvement over the previous below-average PTO policy. Team workspaces are fantastic for collaboration and the designs for the new Valo Park campus will add much needed quiet and meeting spaces, but there is no sound barrier between teams and that can become distracting.

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Appian Response
7y
Thank you for not only taking the time to share your experience, but for your ongoing contributions and dedication to the company over the last several years. As you noted, we are passionate about continuous improvement, and plan to keep it that way! I appreciate you sharing some of the improvements you feel have been impactful. Feedback like this helps us understand where we’re doing well, and where we can continue to refine. Per your note on the new Flexible PTO policy, I also think it's a great change! I would value a discussion to learn more about your thoughts regarding improving the remainder of the benefits package. Please feel free to stop by my office at any time.
2.0
Nov 23, 2018

Too Focused on Engineering Dept

Recommend
CEO approval
Business Outlook

Pros

As a software engineer, Appian is a great place to work - lots of incentives and rewards, a great deal of recognition, and while the growth is crazy they're making a huge effort to offset growing too fast for their own good.

Cons

Departments outside of Software Engineering (Support is what I worked most closely with, but also Professional Services and Sales) are toxic and aren't matching the demand that customers have (PS usually has way too many people, Support with way too few). The departments end up blaming and arguing with each other, really taking away from the culture Appian is trying to foster.

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