Is Arbella Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Arbella Insurance have rated their employer with 3.4 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of Arbella Insurance employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Arbella Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Arbella Insurance .

Does Arbella Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Arbella Insurance with 4.3 out of 5 stars based on 17 anonymously submitted employee reviews. This is 2.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Arbella Insurance.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (17) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Great Work Life Balance" ((in 22 reviews)); "Good benefits" ((in 21 reviews)); "People are nice and friendly." ((in 19 reviews)); "Great culture and values" ((in 15 reviews)); "Excellent work environment" ((in 9 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Pay is low." ((in 14 reviews)); "The salaries are severely below the state average and not competitive" ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 7 reviews)); "nepotism and corruption" ((in 3 reviews)); "low pay, the same people advancing, managers don't have a clue," ((in 3 reviews))

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Arbella Insurance

Arbella Insurance Customer Service (CSR) reviews

3.4

82% would recommend to a friend

(17 total reviews)

Paul Brady

Not enough data to show CEO approval

99% positive business outlook

Ratings by category

4.5

Work/Life balance

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Career opportunities

4.3

Compensation and benefits

3.5

Senior management

Customer Service (CSR) employees have rated Arbella Insurance with 3.4 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Arbella Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

5.0

Feb 25, 2017

Excellent Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance Excellent work environment Great culture and values

Cons

I did not experience any downsides to working at the company. The only reason I left was for a family move to another state.

3.0

Sep 29, 2016

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a great company atmosphere that cares for employees and the community. There are many opportunities to get involved.

Cons

Working in customer service is very scheduled. The management can be pretentious and make you feel incompetent. I would like to stay with the company but leave customer service.

4.0

Nov 15, 2014

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great hours, people, benefits and company is always doing something for local charities

Cons

Can't think of any cons

Viewing 13 - 15 of 17 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

BIA Customer Service Agent (personal lines)

BIA Customer Service Agent (personal lines) - HYBRID

Team Manager - Customer Service

Contact Center Internship - 2026 Fall Semester

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Arbella Insurance reviews Arbella Insurance Customer Service (CSR) reviews

Arbella Insurance

Arbella Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Excellent Company

Customer Service Representative

Great company

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