Does Arbella Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Arbella Insurance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Arbella Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Arbella Insurance?

94% of Arbella Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Arbella Insurance 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and time off." ((in 21 reviews)); "Good work life balance" ((in 18 reviews)); "People are nice and friendly." ((in 17 reviews)); "Great culture and values" ((in 14 reviews)); "Pleasant and supportive employees, comfortable work environment" ((in 10 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Pay is low." ((in 16 reviews)); "Salary is low." ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 7 reviews)); "nepotism and corruption" ((in 3 reviews)); "Pay on the lower end" ((in 3 reviews))

What are employees saying about Arbella Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Arbella Insurance layoffs and their outlook for job security at Arbella Insurance in 2026.

What are the top reviewed Arbella Insurance locations?

Quincy , Boston , Wakefield , Bridgewater , Methuen , Norwood , Sharon , Tewksbury , Worcester

Arbella Insurance reviews

4.4

94% would recommend to a friend

(179 total reviews)

Paul Brady

100% approve of CEO

89% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (179 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Arbella Insurance has an employee rating of 4.4 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Arbella Insurance employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

179 reviews

3.0

Dec 11, 2013

It's an okay place to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People are nice and friendly. Work-life balance. Good employee benefits. It's involved with the community. Fine location.

Cons

Too much politics there. People often try to kiss up the senior management team. There's no much of on-job training. People are either overloaded or underloaded all the time. It struggles to attract young people. Technology there is out of date.

1.0

Aug 1, 2013

Horrifying experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, decent pay, and nice facility.

Cons

I have never experienced anything like it in my professional career. That place is an adult popularity contest. If they decide they don't like you they will find / make up reasons to fire you. If you try an offer managers feedback or your knowledge you may as well put a target on your back.

2.0

Mar 5, 2013

This company changes staff quite often. It is a revolving door.

Claims service center representative

Recommend

CEO approval

Business Outlook

Pros

It helped me understand insurance and how it works.

Cons

If you took a sick day, you better have a doctor note or your on the s*it list. A lot of favoritism. The work load was overwhelming while the supervisors sat at their desks browsing the internet.

Viewing 169 - 171 of 179 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Claim Service Specialist - Springfield, MA - Hybrid

Claim Technical Assistant - Hybrid

Claim Service Specialist - Bridgewater, MA - Hybrid

Personal Lines Operations Associate - Hybrid