Does Arbella Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Arbella Insurance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Arbella Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Arbella Insurance?

94% of Arbella Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Arbella Insurance 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and time off." ((in 21 reviews)); "Good work life balance" ((in 18 reviews)); "People are nice and friendly." ((in 17 reviews)); "Great culture and values" ((in 14 reviews)); "Pleasant and supportive employees, comfortable work environment" ((in 10 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Pay is low." ((in 16 reviews)); "Salary is low." ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 7 reviews)); "nepotism and corruption" ((in 3 reviews)); "Pay on the lower end" ((in 3 reviews))

What are employees saying about Arbella Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Arbella Insurance layoffs and their outlook for job security at Arbella Insurance in 2026.

What are the top reviewed Arbella Insurance locations?

Quincy , Boston , Wakefield , Bridgewater , Methuen , Norwood , Sharon , Tewksbury , Worcester

Arbella Insurance reviews

4.4

94% would recommend to a friend

(179 total reviews)

Paul Brady

100% approve of CEO

89% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Arbella Insurance has an employee rating of 4.4 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Arbella Insurance employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

179 reviews

1.0

Dec 29, 2017

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Reward employess with “fun days.” People were nice.

Cons

These fun days are in place of paying anyone in the company a decent salary. Job itself and salary sucked.

2.0

Aug 23, 2017

Management out for themselves. Cut throat environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ok pay. Decent benefits. Location.

Cons

Office building hasn't changed since 1988. Very dated. Depressing office spaces. No amenities (Eg no coffee, no snacks, no fun). Management frequently talks negatively about staff behind their backs. HR had huge power and try unnecessarily to prove their worth to the burden of the employees. If you try to have work life balance as they constantly tout as a perk, management will look down on you. It's insurance! So boring zzzzz

4.0

Aug 19, 2016

Claims Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture. The people that work in the department are awesome . 3 weeks vacation every year to start. Great place to start for a career in claim

Cons

Call center can be hectic and exhausting. Balancing responsibilities and phones can be overwhelming at times. Pay is low when compared to industry competitors. Some dead wood employees.

Viewing 16 - 18 of 179 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Claim Technical Assistant - Hybrid

Personal Lines Operations Associate - Hybrid

Claim Service Specialist - Springfield, MA - Hybrid

Auto Damage Appraiser II