Does Arbella Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Arbella Insurance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Arbella Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Arbella Insurance?

94% of Arbella Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Arbella Insurance 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Arbella Insurance?

Claims Adjuster (16) , Customer Service Representative (16) , Claims Specialist (6) , Claims Service Center Representative (4) , Manager (4) , Business Analyst (3) , Claim Service Specialist (3) , Claims Service Representative (3) , Operations Associate (3) , Analyst (2) , Auto Damage Appraiser (2) , Claims Representative (2) , Claims Service Specialist (2) , Finance (2) , Human Resources Intern (2)

What are the pros of working at Arbella Insurance according to real employee reviews?

"Good benefits and time off." ((in 21 reviews)); "Good work life balance" ((in 18 reviews)); "People are nice and friendly." ((in 17 reviews)); "Great culture and values" ((in 14 reviews)); "Pleasant and supportive employees, comfortable work environment" ((in 10 reviews))

What are the cons of working at Arbella Insurance according to real employee reviews?

"Pay is low." ((in 16 reviews)); "Salary is low." ((in 8 reviews)); "Getting into IT management is difficult from the inside" ((in 7 reviews)); "nepotism and corruption" ((in 3 reviews)); "Pay on the lower end" ((in 3 reviews))

What are employees saying about Arbella Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Arbella Insurance layoffs and their outlook for job security at Arbella Insurance in 2026.

What are the top reviewed Arbella Insurance locations?

Quincy , Boston , Wakefield , Bridgewater , Methuen , Norwood , Sharon , Tewksbury , Worcester

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Arbella Insurance

Arbella Insurance reviews

4.4

94% would recommend to a friend

(179 total reviews)

Paul Brady

100% approve of CEO

89% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.6

Work/Life balance

4.5

Senior management

4.5

Career opportunities

4.2

Compensation and benefits

Arbella Insurance has an employee rating of 4.4 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Arbella Insurance employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

179 reviews

5.0

Aug 13, 2025

If the culture of a company is important to you- keep reading.

Claims

Recommend

CEO approval

Business Outlook

Pros

Arbella's culture can best be described as an environment where employees are encouraged to work to provide exceptional customer service to both internal and external customers. Collaboration, productivity and employee engagement are three key values at the company. Senior Management is friendly and approachable. Opportunities for advancement and career pathing is a strong focus. Benefit package is excellent including generous PTO and exceptional health insurance options. The corporate office is centrally located in Quincy with ample free parking and a quick walk from the Quincy Adams T station. All in all, a great place to work.

Cons

Workload can climb quite high. PTO should be able to be cashed out if not utilized,

Arbella Insurance Response

9mo

Thank you for sharing your experience working at Arbella. We truly appreciate this feedback, especially coming from a long-term employee. We pride ourselves on our exceptional culture and work environment, we thank you for being a part of it. We’re constantly looking for ways to improve our policies and processes, so thank you for sharing your opinion.

1.0

Aug 9, 2025

Review

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits except salary which for my level of experience is low

Cons

Not organized, gaslighting, favoritism, anxiety inducing

4.0

Aug 4, 2025

IT Service Desk Analyst

It service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Ability to work from home

Cons

Slow hiring process and communications at times

Arbella Insurance Response

9mo

Thank you for sharing your experience working at Arbella. We're happy to hear that you appreciate our hybrid work schedule. We're committed to ensuring a timely hiring process and efficient communication for our employees. Your input is invaluable in helping us improve our processes, and we appreciate you reaching out.

Viewing 22 - 24 of 179 Reviews

Jobs at Arbella Insurance

Customer Experience Professional - Hybrid

Claim Technical Assistant - Hybrid

Personal Lines Operations Associate - Hybrid

Claim Service Specialist - Springfield, MA - Hybrid

Auto Damage Appraiser II

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If the culture of a company is important to you- keep reading.

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