Article reviews

3.4

46% would recommend to a friend

(234 total reviews)
avatar

Aamir Baig

54% approve of CEO

26% positive business outlook

Article has an employee rating of 3.4 out of 5 stars, based on 234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Article employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

234 reviews
5.0
Sep 14, 2022

Great company and culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Works together as a team for common goals Everyone is responsive Overall a great place to work, they value their team members

Cons

Sometimes different teams don't connect as often

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Article Response
3y
We appreciate you taking the time to leave a review. Thanks for sharing your positive feedback.
4.0
Sep 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Competitive salary for remote customer service work. Team spirit is high. Good values and morals. Good employee discount & benefits High level of service on customer satisfaction which makes the job much easier in a lot of ways

Cons

Can be overwhelmingly busy Very call center-y Room for improvement in training cross departments to help everyone understand each other’s roles ( customer service, delivery care team)

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Article Response
3y
Thank you for sharing your feedback. I’m happy to hear your team has such a positive impact on your overall experience - our Win Together spirit in action. We’re always using this feedback to identify and continue to improve our Particle’s overall experience. This is important to us. As always, we encourage you to have conversations with your direct manager, team lead or our People & Culture team if we can better support you and your development.
3.0
Sep 8, 2022

Not enough transparence & lack of company direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* dog friendly * flexible working hours * work with talented people

Cons

* not transparent from upper management * no communication between departments, even teams within same department * no company direction

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Article Response
3y
Thank you for leaving a review. We’re happy to hear that our flexible hours and your team members have positively contributed to your time at Article. On transparency and communication - we've been working hard to address these concerns, as you’ve recently seen in an increase in All-Hands meetings and frequent, transparent update emails to the organization directly from Aamir, our CEO. For Article to truly be successful and live to its fullest potential, we need all Particles to have an Ownership Mindset, where everyone shares the specifics directly with their managers in their 1:1s on how we can improve. If that is not received, then escalate to their function leader or Senior Leadership Team (SLT) member. We can only get better together. - Carlyn
Viewing 118 - 120 of 234 Reviews

Glassdoor has 253 Article reviews submitted anonymously by Article employees. Read employee reviews and ratings on Glassdoor to decide if Article is right for you.