Article reviews

I appreciate you sharing your views. I’d like to lend my perspective to a few of your points. As you know, we survey every Particle twice a year to get a feel for their workplace happiness, what we’re doing well and where we can improve. When we benchmark against other companies, our happiness scores are significantly higher. We’re always improving, though, as “relentlessly pursuing remarkably better” also applies to how we treat our Particles. With the schedule change, I empathize and understand how that can feel. Before COVID, we operated 7 days a week. In our interviews, we’re upfront about how operations expand and schedules will change. We’re growing so fast, and that’s due to our customers loving our products and the ease with which they receive them. With our customer obsession mentality, we always try to deliver incredible value to them, which means delivering at times that fit their lives. I hope you know how much we value your work, as we pay close to top of the market for drivers and offer benefits that few companies can match (and we’ll always consider any religious accommodations with schedules). We care deeply about your wellbeing, and we’re looking at ways to make this change fair for everyone. -Matt R., VP of Logistics Operations

Appreciate your review and perspective! We're definitely expanding like you said (doubled our Particles last year), and there's always bumps in the road as you grow that quickly. With our core value of Win Together, we know we'll be remarkably better because of these challenges. -Sean