Jul 29, 2024
Article Response
1yThank you for sharing your experience as part of the Tech team. We're happy to hear that you enjoy our culture!
Article reviews
47% would recommend to a friend
Aamir Baig
55% approve of CEO
27% positive business outlook
Article has an employee rating of 3.4 out of 5 stars, based on 234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Article employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).
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Reviews by job title
234 reviews
Jul 8, 2024
Article Response
1yWe expect a lot from our Customer Care agents, they need to be both well-rounded and well-versed in everything we offer to our customer, because we don’t have narrow and limited focused customer care teams like other organizations. We see this wide scope and opportunity to help our customers through multiple stages of their experience as a plus, but we understand it might not be for everyone. We strive to make this clear in our job postings when and throughout the interview experience.
We are also investing heavily in tech modernization to simplify our systems and make it easier for our agents to offer remarkably better customer experiences.
