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      Assurant

      Engaged Employer

      Assurant reviews

      3.5

      62% would recommend to a friend

      (3,074 total reviews)

      Keith Demmings

      77% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      Assurant has an employee rating of 3.5 out of 5 stars, based on 3,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      3K reviews
      2.0
      Jun 21, 2024

      Management needs work

      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Workload is manageable and colleagues are helpful

      Cons

      Management needs to change. Everything is micromanaged.

      avatar
      Assurant Response
      2y
      Thank you for your comments. We have shared your feedback across our internal teams to help us continue to improve upon our employee experience.
      2.0
      May 23, 2019

      Perfect - at first

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relatively extensive training initially Meet some really lovely people (a diverse lot as call centre job) Got christmas bonus of £320 despite only working there for 4/5 months as well as £25 company gift card Good health/shopping benefits Overall company are a good company to work for SOME managers caring, thoughtful and genuinely care Floorwalkers after training ends so you aren't completely left in the dark

      Cons

      Micromanagement from 'QA' and complete dismissal of agents being human Being interrogated if taken too long on the bathroom and had too much 'personal time' Quick to be disciplined for not hitting 'targets' failing calls and/or customer complaints but NEVER recieving praise for positive customer calls (eg one customer praised my service but manager wasnt available to take call, promised to call back customer and never did. Where as if it was a complaint would have been called back within 24 hours) A lot of favouritism and claims to be 'team work' but if you're buddy buddy with the right managers can wander off the phones for hours at a time where the rest of the floor are asked to 'pull' together and do over time as we are struggling Unsociable hours sometimes

      2.0
      Sep 12, 2018

      An experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It depends on who you work with

      Cons

      Inconsistent generally, in every way

      Viewing 2734 - 2736 of 3,074 Reviews
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      ReviewsAssurant reviews

      Glassdoor has 3,713 Assurant reviews submitted anonymously by Assurant employees. Read employee reviews and ratings on Glassdoor to decide if Assurant is right for you.