Asurion reviews

A lot of micro management. Cool place to work with a lot of fun toys and gadgets for you to use, but no time to use them at all.

They teach you to lie to customers. They have even gone as far as having training classes that teach employees how to trick customers into giving them a 5 five on the survey. The key is "making the customer think the last question on the survey is about you and not their entire experience with the company". If we are not successful, the negative score counts against our NPS score and too many low NPS scores can get you terminated. There were other things that bothered me as well, such as the claim affidavit process. Also their AHT goals are ridiculous especially when they have so many system issues, angry customer's due to high deductibles they knew nothing about, customers having to print, fill out and fax claim affidavits that can take up to 24 hours to review (customers call in demanding to know why they have to do that), and customers having to call back in because of refurbished phones that never seem to work properly. If you're lucky or you're an awesome liar, not concerned with truly resolving the customers issues, and not too worried about upward mobility in this company, this job is for you.