Asurion reviews

Getting larger, decisions have more processes.

Well with the above you would think it would all be Pros right? Well just as most have said you're micro managed to no end. You will also take calls from people who are upset 95% of the time due to their phone service. From the point you answer the phone to the point you end the call you will either be yelled at by the customer for things out of your control. You will have the customer not listen to you then get angry because you can't resolve the issue. Then comes trying to escalate the call to a Supervisor or Lead, good luck this will result in a longer wait for the customer and you to be abused by the customer as they are most likely busy trying to defuse another situation. Overall the job will be placed to you as a help desk position when in reality you're there to hold the customers hand through using their device. Now you would think this doesn't sound bad right? No I mean if they call because they have no clue how to add a contact to their phone from being able to beat a level on a game you have to help them with it. It doesn't matter if they are asking you for assistance in adding every single contact to their phone you are required to help them. You will only have about 5% of issues that you can resolve since most are related to the device itself or the area they live in to be honest.