The challenges of working for Asurion is that there is no vacation time/ sick leave time. What is available is PTO (Paid Time Off) which is based on the number of accumulated hours that you have worked over a period of time. Also, there is VTO (Voluntary Time Off) which means if there is acceptable staffing levels which permit you to leave early you can, but with no pay. Within this company you may start off with one line of business. However, at some point in time you will be given a very short notice that you will be learning a new line of business and be expected to perform at high levels. This is frustrating due to the fact that once you get the hang of one line of business and all of its ins and outs, you must make sure that you are providing accurate information to the other lines of businesses with the hopes of not getting confused on the information that you need to provide. Also, you have goals that need to be met (AHT: Average Handle Time, NPS: Net Promoter Score and GRE: Quality Scores). This employer expects you to be fast, promote their survey and to make sure you are hitting important points on each call. This must be done in able to obtain a bonus. However, the goals have a particular metric that you need to meet and or be above or below in order to get your bonus. The metrics's change often. Needless to say, you can barely reach your goal.
