Is Asurion a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Asurion have rated their employer with 3.8 out of 5 stars in 89 Glassdoor reviews. This is a higher than average score with the overall rating of Asurion employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Asurion now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Asurion .

Does Asurion pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Asurion with 4.3 out of 5 stars based on 89 anonymously submitted employee reviews. This is 15% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Asurion.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 748 reviews)); "Benefits are great and well priced" ((in 546 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 271 reviews)); "Work from home is great" ((in 217 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 137 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 291 reviews)); "Frequent layoffs (usually annually)" ((in 119 reviews)); "No training in tech support." ((in 96 reviews)); "No one is going to question it because most of their Coaches are internal hires with no leadership experience." ((in 82 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 79 reviews))

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Asurion

Asurion Customer Service Representative CSR reviews

3.8

74% would recommend to a friend

(89 total reviews)

Guru Gowrappan

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Compensation and benefits

3.6

Culture & values

3.6

Work/Life balance

3.4

Career opportunities

3.3

Senior management

Customer Service Representative (CSR) employees have rated Asurion with 3.8 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Asurion is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

89 reviews

5.0

Oct 9, 2025

Great company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay, Teamwork, and management. The atmosphere was great.

Cons

It was all about sales.

3.0

Jun 30, 2025

Meh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The people were great but management was meh

Cons

Management didn’t care about the people working for them

5.0

May 8, 2025

Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Culture, training, flexibility, work life balance

Cons

I don’t have any cons

Asurion Response

We love hearing that you had a positive experience with us! Thank you for sharing—it helps keep us motivated to care even better for our people at Asurion.

Viewing 4 - 6 of 89 Reviews

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Asurion

Asurion Customer Service Representative CSR reviews

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Great company

Meh

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