Asurion reviews

3.3

51% would recommend to a friend

(6,213 total reviews)
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Guru Gowrappan

50% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 12, 2016
Recommend
CEO approval
Business Outlook

Pros

The pay wasn't bad. There was flexibility. Decent lunch places nearby. I no longer work there.

Cons

Could have been my department (technical/analytical), but it was most definitely a boys club. From the beginning I could tell it wasn't going to work out. Been used to being one of the few women in a room for many years but NEW/Asurion took it to another level. To start management was part of the boys club (all in good fun they would say), you had managers and directors playing pranks on analysts and that was supposed to be funny. I was convinced it was some sort of reality TV show. When I was the victim of the childish behavior of my colleagues and brought it up to my boss, I would be told to give the colleague the benefit of the doubt. Which was hard considering the whole incident was documented in Twitter. HR was not helpful either(not the incident above since by then I had lost any hope HR would do anything) , they tried to convince me that I was being too sensitive and that I should go home to talk to my husband about not working there. It really was hard to do my job in that environment. The main con was that I did not see my work valued at all. I improved processes. I could do what my predecessor did in two weeks in about 30 minutes and they were not impressed. Instead, they promoted a colleague who was better than my other colleagues but had less experience than me. Other women shared similar stories with me. If you are a technical person, who wants to figure out technical stuff and don't want to deal with office politics on steroids...don't work here. The money is not bad, but not worth it. Some of the people were good one on one but get them all together and it really brings out the worst. I can go on and on about this place and I've had a few years to reflect. I'm at a much better place now, where my contributions are appreciated. So I'm writing this about my experience 3 years ago and a lot of the same people are still there and naturally they have been promoted. They do an okay job and maybe they have grown up since but the lack of professionalism encouraged (if it's not disencouraged, it is encouraged) makes it an undesirable place to work.

3.0
Mar 26, 2016

Failed attempt to enter Asia market

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay . Good benefits. Highly flexible. Management willing to give opps to new people. Office space nice and modern.

Cons

Management not performing well in Asia. A series of bad expensive hires and drastic downsizing in Asia market. Not very stable working environment as Asia teams have job security issues.

5.0
Jan 20, 2016

Asurion Japan Holdings. G.K.

Recommend
CEO approval
Business Outlook

Pros

very fast-paced, dynamic and reasonable. I like the people I work with, their flexibility, willingness to help.

Cons

it is not a laid back environment. everyone needs to deliver results. nobody will hand hold you.

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