Asurion reviews

3.3

51% would recommend to a friend

(6,213 total reviews)
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Guru Gowrappan

50% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 2, 2018
Recommend
CEO approval
Business Outlook

Pros

401k, bus pass, free snacks and food, amazing fellow peers

Cons

You are paid for one job, but will end up doing 3-5 different jobs. You are constantly micromanaged. Leadership does not care about the floor workers and will lie to you. You will be told to help on a project only for a couple weeks and then still be working it after a year. Leadership will threaten to fire you or not let you apply for other internal jobs. They do not listen to the workers out on the production floor. They think by giving us food and candy that we will be fine with how they treat us. They punish the employees that actually work and do their job right while the employees that are not working and cheat the metrics system that have are rewarded. High turnover rate. We are losing employees left and right and currently only have 2-4 employees on most nights. Supervisors are targeting employees they don't like and even dating and making sure that employee gets the promotion over other employees. Poor systems that are always crashing or freezing. Wasps and other bugs on the production floor,multiple employees have been bitten by spiders. Some employees only do one line of business while others do multiple and it's easier to hit metrics if you only do one thing but leadership doesn't care. Not a fair playing field. You can ask the exact same work process question to every supervisor and you will get a different anwser every time.

2.0
Jan 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, 401k, some health benefits

Cons

Poor management, high turnover rate, low pay, impossible bonuses, overworked, extremely disrespectful customers , depressing environment

1.0
Jun 23, 2017
Recommend
CEO approval
Business Outlook

Pros

The Cons are so numerous they far outweigh any Pros...

Cons

What Asurion describes as training does not even remotely begin to address your day-to-day job description and the tools they provide are woefully inadequate to begin to assist you. Your activity is monitored by the minute and you compensation is based on how fast you can complete your calls hindered by arcane call handling rules and proprietary software that fails and crashes hourly nearly every day. Yet your reviews, raises, and bonuses are based on "customer surveys" that are at best randomly sent and even more sparingly completed and returned by the caller. The Asurion "in house Quality Department" grades your calls in the harshest manner possible to facilitate preventing having to pay you even the most meager $75.00 monthly bonus. You are even penalized if you have to use the restroom before your scheduled breaks or lunch! Time off from work is impossible to get even if you have accrued Personal Time Off since it has to be management approved. If you miss a day from work for illness or family emergency that time is deducted from your banked Personal Time. If you have no accrued Personal Time you are reprimanded for missing ANY WORK - EVEN IF YOU ARE LATE by only a few minutes due to traffic or auto problems beyond your control. Finally you will never be spoken to in a more demeaning manner by customers, your manager, and his supervisor for your best performance with the crudest and poorest performing tools and equipment Asurion provides. The best decision you can ever make for yourself is to turn down any invitation to interview with Asurion since it's a GUARANTEED LIE that what their interviewers will tell you about the job you are being recruited for is tech related - you are simply another body to take phone calls from angry pissed off customers.

Viewing 94 - 96 of 6,213 Reviews

Glassdoor has 6,441 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.