Asurion reviews

3.3

51% would recommend to a friend

(6,213 total reviews)
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Guru Gowrappan

50% approve of CEO

41% positive business outlook

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Sep 27, 2019
Recommend
CEO approval
Business Outlook

Pros

If you do not mind driving, selling and like to help people out this will be awesome job for you. They pay $18 an hour, $0.58 a mile, $13 per sale, $35 for a phone and after 90 days including your off day they will give you $1K. I got my and it is nice. Also you get paid to drive to costumer hourly and mileage at same time. So if you drive for an hour that is like making $48 per hour. There are training and video call conferences that you can do from home and get paid for. The days they have no jobs for you, Asurion will send you home but still pay you for minimum of 2 hrs even though you did nothing on those days. They also have PTO hours, pay for major holidays and voluntary leave might be option in your market. They will give you Asurion shirts and hat. Some managers might buy you lunch. If you are good at selling insurance you will get additional bonuses. In this job you will learn about all kinds of apps.

Cons

If you do not like long drives this job is not for you. They can send you to a job anywhere up to 200 miles from their warehouse. It will happen a lot. In my case, I been doing 100 mile drive in one direction every other day. Once you get there and costumer does not need help setting up you have to clock out. If they need help setting up then you clock out after you finish set up. So my work day will look like: I come to wear house, have 30 minute meeting, then I pick phone ready for delivery, drive an hour and half. Help costumer set up their phone. Try to sell them insurance then clock out. Drive an hour and half home while not being on clock or paid. They pay you $0.58 per mile while on the way to costumer house but not on the way home. On way home they only pay you for every mile over 50. So if costumer house is 60 miles away, on the way home they pay you 10 miles. You get 1K after 90 day, but bonus is taxed so you are only looking at $600. In training they will tell you that sales are not important but once you start working you will learn that they are everything. It is part time job but you have to work 5 days a week. Missing 2 days in a month will get you fired. You get PTO but no sick hours. Sometimes you will go to sketchy house or neighborhood. You are pushed to make sells so if costumer does not need set up, you still have to pushed them to let you in their house. Because if you can not get in their house you will have low chances of making sale. Which will hurt your stats. Installing 14 apps and using them dally is norm.

5.0
Dec 26, 2021

Fair Pay

Recommend
CEO approval
Business Outlook

Pros

PPX (Pay Per Experience) means instead of hourly pay, we get paid on quantity of calls, which is then multiplied against the quality (surveys, resolved issues, etc). Work hard, and they pay is very good. Only catch is if you start to feel burned out your pay will suffer. Great job if you can be consistent. I would only recommend working here if you're desperate.

Cons

Not a good job for very long term. Been with them for over a year. The job is designed to get the most out of you, but also has no sense of reward or accomplishment. All day every day you're speaking with customers an average 30 minutes each. No follow ups ever, so no real "task" being done just pushing through the calls all day. We work as a support to another company (ATT, Verizon, etc) so we never have a real say or impact on our customers when we wish we could do more. Career development seems linear: help train new hires and hopefully get promoted to management. The company and management are friendly and helpful, but the job itself is designed to syphon employees for what they can give. And if you aren't giving them what they want, your pay drops. Humans have ups and downs so this doesn't respect that. So yeah, not friendly for people looking to "stay with the company" long term. I would only recommend working here if you're desperate.

2.0
Jan 6, 2018

No Leadership

Recommend
CEO approval
Business Outlook

Pros

The pay is relatively decent for Las Vegas. Benefits are good. The facilities are new, modern, and clean -- three qualities missing from every other call center in Las Vegas. Most of the people are friendly. You'll learn a lot about tech, and your family will be asking you how to fix their phones.

Cons

The location is terrible. It's way out of the way for many of the techs. Management is out of touch with the techs, and any outside reality. There are managers who don't have any idea, for example, that the best talent in Las Vegas goes to The Strip for jobs. Management lives in a bubble of spreadsheets and metrics of dubious quality and accuracy. This is an insurance company (after market extended warranties, actually) trying to do tech. The result is people in the VP and C suite in Nashville are completely clueless about how tech works or what customers need. They work with a third party for things like ADA compliance and any sort of medical issue which requires leave of absence. That third party has no understanding of basic HIPAA policies and disregards various legal and ethical guidelines in medicine. You'll be told that internal promotions are what they're all about. But when push comes to shove, external managers are hired while those promoted are sat back down. Upper management is led by people with no connection with reality. In other words, this is a corporate call center led by shallow people who never read books or could make it in another field. This is a call center. It's a shallow industry led by shallow people.

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