Asurion reviews

They hire you for tech support, but about a month in it's all about SALES...

I started here to repair phones. I understood there would be the sprinkling of retail concepts like surveys or helping the sales reps with information on selling phones. But now they are overbearing on installing apps on customer phones and selling insurance on other products. And then you get yelled at when customers don't want the apps. Because you're graded on how many you install period, the customer not wanting it has no impact on the lectures you receive. Tech people who opt to repair this stuff aren't typically sales minded. They know this because they even point it out in all their trainings. Yet they tell you to figure it out or look for another job. And the overbearing is just beginning with that. They make you document every interaction to find out if there was a sales opportunity and then make you explain how it went. Then after documenting it in an iPad, you have to post about it on a social network page with other asurion employees. Then you have to listen to all the critique about what you could have done to be more insistent to these customers about why they need extra coverage they don't need. Everyone is failing and yet they are finding more ways to try and force situations that they think will result in more sales. This place is a dumpster fire. Work here if you want to be an insurance salesman. Don't work here because you want to be a Tech.