- Leadership retaliates against staff who report unethical behavior, client concerns, or inappropriate conduct.
- Serious complaints, including reports of verbal abuse and inappropriate physical handling of clients, are often not formally documented or addressed.
- Staff have been yelled at in front of clients and coworkers for raising valid clinical concerns.
- Terminations have followed internal reports, with vague justifications and no prior corrective action.
- Employees have also been let go just before bonus payout periods, effectively denying them earned compensation for extra work beyond billable minimums.
- Promotions are not posted or made transparent, and roles sometimes go to individuals who do not meet basic job requirements.
- Scheduling is inconsistent, with excessive therapist rotation that disrupts continuity and undermines client outcomes and staff support.
- There are no annual raises or performance reviews for supervisors, leaving no structure for growth or recognition.
- Clinical care consistently takes a backseat to billing targets and revenue goals.
- Leadership has publicly shared sensitive performance details, including disciplinary information, in group messages, creating a hostile and unprofessional environment.
- Marketing practices are misleading: paid advertising is presented to families as earned recognition, and employees are monetarily incentivized to post positive company reviews, skewing public perception. Services like speech therapy, occupational therapy, and feeding support are advertised but not consistently available.
- No 401(k) or retirement plan is offered. When employees ask, they are told compensation levels do not justify providing one, despite retirement benefits being standard at comparable organizations.
- Overall, employee wellbeing, ethics, and transparency are routinely overlooked in favor of growth and profit.
