AutoZone Customer Service Representative CSR reviews

The problem with AutoZone is that the store managers really have no authority to run their store. The company throws around the term 'manager' and they use people who have no business being in a leadership role to fill those positions. Everyone starts at the same pay, regardless of what you know. Discrimination is a real issue in the stores, and the schedule is very inconsistent. I worked here part-time for my first two years of college while getting my mechanical engineering degree, I have several ASE certifications, yet I was making less than the girl who didn't know what a spark plug was. Don't even bother trying to beat your sales goals, being a top performer doesn't mean you'll get better hours. Most of the 'managers' I came in contact with were very unprofessional, and had very little knowledge of the products they pushed us to sell. And the 20% "employee discount" is a joke, just visit their Facebook page and you can get 20% off coupons anytime without being an employee

Along with dealing with more than the average amount of difficult customers, DM slashed hours constantly and reprimanded our manager for "overstaffing" all the time. I don't blame him for finally leaving (right after I did). Our store was the second busiest store in about a 30mi radius but yet they expected us to run the store and still provide excellent customer service to customers both inside the store and on the phone. It was an impossible expectation. We had 2 people running the registers with lines to the door, phones ringing off the hook, and people waiting wanting batteries tested, installed, and charged for the better part of the day. Aside from the store manager we got no appreciation for what we did and we still got reprimanded for not measuring up the DM's ridiculous expectations. Even when they would come to the store and SEE firsthand that we were understaffed and overworked. They didn't care one bit. The manager that replaced him after I left only lasted a few months before leaving. No idea what's happened to the store since. I thought our store was the only one with the hour cuts and terrible staffing, but after reading the reviews I see that it is a trending issue.