- There are not enough employees when the sidewalks roll up (usually after 6:00 pm)
-- There is an "unwritten policy (?)" to minimize time out of the store (does GOTTCHA ring a bell?) when there are two employees in the store (usually after 6:00 pm) for safety considerations (primarily theft (shrink) both internal and external, robbery, accidents, etc...). Solution: have a MINIMUM of three employees on every shift at all times.
- Ridiculous "no cell phone" policy
-- I personally know of a PSM who had several phone-in customers send him a photo of the item in question on their vehicles to assist in identifying the part that they needed to his cell phone. He received an "extra miler" nomination along with a "write-up" for using his phone while on the clock.
- Not paying employees what they are worth.
-- I recently hired on to AZ again, and I bargained a halfway decent hourly wage (this time) because of my prior experience with the company. One of the reasons for such a high turn-over in personnel is that they are not paid a decent hourly wage. The annual wage increases are a joke! The most that I EVER received from an annual raise was 0.13 (thirteen cents) per hour. I was afforded one raise of 0.75 (seventy five cents) when I went from part time to full time PSM. A previous reviewer stated: "When you pay peanuts, you are bound to attract monkeys." It's so true!
- Customers who expect you to perform maintenance on their vehicles.
-- Zoners can and are expected to install certain, low-risk parts; wiper blades, batteries (and some of those are getting ridiculous locations and work-arounds!), and light bulbs on occasion, depending upon accessibility.
- Most customers are appreciative of the Zoners efforts, but some are just downright mean when you tell them that it is beyond the scope of your ability to __________ (fill in the blank) and that you would have to refer them to a paid professional. Some customers want anything and everything for free.
- Micromanagement
-- Let the Store manager be able to manage their store without micromanagement from the DM and above!
- Eliminate the Checkout Challenge - enough said - if you have to ask, you are way out of touch!
- There is not enough time in the day to address further issues.
